Consultant, Business Analyst - Insurance Operations & Domain Solutions, Technology & Transformation

Connect to your Industry

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.

As a Business Analyst Consultant, you will be a key member of our Insurance Operations & Domain Solutions team, working alongside experienced consultants and gaining exposure to a diverse range of projects. You will have the opportunity to apply your existing industry knowledge and consultancy skills, while developing your expertise in insurance technology and transformation.

As part of Insurance Operations & Domain Solutions team, you’ll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you're looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Business Analyst Consultant within Deloitte’s Insurance practice, you will be responsible for bridging the gap between business stakeholders and technical teams on business-led technology transformation projects. You will work closely with clients to understand their business needs, translate those needs into detailed requirements, and ensure the delivered solution aligns with the desired outcomes.

The specific roles and responsibilities of the role are as follows:

• Support the elicitation and documentation of business requirements through participation in workshops, interviews, and document analysis.
• Assist in the analysis and documentation of 'as-is' business processes and systems, contributing to the identification of areas for improvement and automation.
• Support the definition of 'to-be' business processes and system capabilities, working within established frameworks to ensure alignment with client objectives.
• Contribute to the development of functional specifications and user stories, working with senior team members to guide the development and testing of technology solutions.
• Assist in the creation of test cases and test scripts, and participate in testing activities to ensure the solution meets requirements.
• Collaborate with technical teams to communicate business requirements and support solution design and implementation.
• Support the development of training materials and assist with training sessions for end-users on new systems and processes.
• Contribute to the creation of client presentations and reports, working with senior team members to effectively communicate project findings and recommendations.
• Participate in business development activities, such as supporting proposal writing and client presentations, to gain exposure to practice growth initiatives.
• Actively engage in internal practice development initiatives, contributing to the team's growth and development.

Connect to your skills and professional experience

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience needs to include:

• Experience working as a Business Analyst in the insurance industry or a related field.
• Exposure to one or more of the following areas: General Insurance, London Markets, or Life & Pension.
• A foundational understanding of insurance business processes and systems.
• Experience in supporting the elicitation, analysis, and documentation of business requirements.
• Basic understanding of key insurance business processes within a specific Line of Business.
• Experience in assisting with the development of functional specifications and user stories.
• A demonstrable interest in emerging technology and trends in insurance and financial services.
• Strong communication skills and the ability to work effectively within a team.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, with a developing ability to create presentations and analyse data.
• Understanding of risk awareness and mitigation principles within a professional setting.

Preferably you will also have:

• Experience supporting (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.
• Industry certifications such as Business Analysis certification (Foundation / Practitioner / Professional / Consultant) from British Computer Society, International Institute of Business Analysis (IIBA) (any certification), Project Management Institute (PMI) Professional in Business Analysis (PBA), among others or equivalent.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Consulting

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Consulting

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description please visit our online Deloitte Careers portal.