Consultant – CX Strategy & Digital Transformation

CompanyTempleton & Partners - Innovative & Inclusive Hiring Solutions

LocationLondon Area, United Kingdom

Posted At12/11/2025

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (40.0%).

Occupation Type

Management consultants and business analysts

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£50,200 (£25.74 per hour)

Occupation rate applies

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Description

About the Opportunity

A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients.

If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice.

What You’ll Do

As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will:

Lead customer research, journey mapping, workshops, and requirements gathering
Analyse end-to-end customer journeys and identify opportunities for optimisation
Build CX transformation roadmaps and business cases linked to measurable outcomes

Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions

Keep programmes on track while influencing senior stakeholders across business and technology

Translate qualitative and quantitative insights into clear recommendations and specifications

Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas

Contribute to thought leadership, go-to-market strategy, and internal capability building

Why This Role Stands Out

A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda
Exposure to international work, including collaboration with teams globally
Hands-on involvement in CX strategy, digital innovation, and technology evaluation
Clear progression into broader consulting and business development responsibilities
Continuous learning, industry events, and the ability to directly shape a developing practice

What We’re Looking For

5+ years’ consulting experience (digital strategy, CX, transformation, or change)
Experience in data platforms, AI, CX tech, enterprise solutions, or digital products
Ability to simplify complex problems and present compelling recommendations
Strong stakeholder management and communication skills
A client-first mindset with comfort engaging senior executives
Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes
Preferred:
Big 4 / top-tier consulting experience
Exposure to Agile, digital product ownership or CX technology stacks

If you’re passionate about customer experience, digital innovation and strategic transformation, and want to build your career in a dynamic consultancy environment, we’d love to speak with you.

Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start:

marina.economidou@templeton-recruitment.com

Dr Marina Economidou, Senior Client Partner