Consultant Success Manager

Consultant Success Manager

Employment type: Permanent

Location: Central London office space by Mansion House/Cannon Street/Monument (EC4V)

Transform lives through data and AI

Who we are:

Named by the Financial Times as the fastest growing consultancy in Europe, Kubrick exists to solve the global digital skills emergency, which is holding back organisations and people from harnessing the power of leading technology to evolve and transform.

We deliver powerful data and AI solutions that minimize operational cost, strengthen resilience against risk, and uncover revenue opportunity. Our clients can retain our people to drive lasting adoption while futureproofing their workforce with exceptional talent. Since 2016, we’ve created over 3,000 data & AI specialists by removing the systemic barriers to the tech industry. We find incredible minds from all backgrounds to train with us, creating a diverse team of experts. We’re the preferred partner of today’s leading technology providers, including Databricks, Snowflake, and Collibra, to accelerate delivery and co-create revolutionary solutions. We transform the lives of our consultants, clients, and their customers through data and AI.

The role:

When our consultants are deployed to our clients, we aim to provide them with excellent engagement opportunities with Kubrick, as well as frequent pastoral touchpoints to ensure they are being supported and have the coaching they need to be successful. As a member of the Consultant Success team, you will be responsible for supporting and managing our consultant community, helping to manage their Kubrick career, as well as liaising with their on-site client managers to ensure that their placement experience is successful for all parties. You will report into Head of Success, who will help ensure you have effective oversight. You will be responsible for effectively navigating our consultants through their Kubrick journey.

Specifically, your remit will include:

• Consultant Engagement & Performance Management
• Act as the line manager for consultants across all streams and clients, ensuring high levels of engagement, motivation, and performance
• Conduct regular performance management reviews and checkpoints in alignment with Kubrick’s performance framework
• Monitor and manage consultant wellbeing and mental health, ensuring appropriate interventions and support are provided as needed

• Escalation Management
• Take ownership of all consultant-related performance escalations, ensuring timely, professional, and resolution-focused handling
• Lead on implementing and managing formal performance interventions (e.g., Performance Improvement Plans), in collaboration with relevant stakeholders

• Client Partnership & Stakeholder Collaboration
• Serve as a conduit between clients and Kubrick (including the Training team), ensuring alignment on consultant quality, capability, and performance
• Build strong relationships with clients, acting as a trusted advisor to hiring and line managers across the client portfolio
• Maintain regular contact with clients to provide insights and recommendations on consultant development, placement, and rotation

• Operational Excellence
• Deliver and refine centralized processes that promote team-wide operational efficiency, including accurate and timely timesheet submissions
• Ensure best practices are applied across consultant engagement, reporting, and feedback cycles

• Consultant Lifecycle Oversight
• Support consultant rotations and manage transitions in line with requirements and business needs
• Work cross-functionally to enhance consultant experience, from onboarding to offboarding, promoting high levels of consultant retention

Performance Metrics & Outcomes for this role

• Achieve high consultant Net Promoter Scores (NPS – consultant feedback) by ensuring a positive and impactful experience.
• Monitor and improve consultant checkpoint results, driving consistency in development outcomes.
• Support key performance metrics such as consultant rotation and retention rates, aligning with company objectives.

We are looking for:

• Experience managing a team within a corporate company

Demonstrable experience:

• Managing direct reports
• Organising and tracking processes
• Proven people and relationship building skills with the ability to coach and mentor and to deliver value
• A logical mind that likes to solve problems and can act autonomously when needed
• The ability to build rapport, trust, and instil confidence
• Commercial acumen and the ability to deliver measurable value

What Kubrick offers:

A fast moving and fast growth business which is doing something seriously innovative and valuable. We already have a very supportive, diverse and appreciative client base, giving us stable foundations enabling us to keep working to high standards as we continue to grow. We also offer:

• Hybrid: 3 days a week in the office
• Friendly and collaborative working environment
• Access to upskilling opportunities and clear progression path
• 25 days of annual leave
• High street discounts and Wellness Hub with confidential well-being and mental health support
• Cycle to work scheme & eye-care vouchers

Our commitment to Diversity, Equity and Inclusion (DEI):

At Kubrick, we not only strive to bridge the skills-gap in data and technology, but we are also committed to playing a key role in improving diversity in the industry. To that effect, we welcome candidates from all backgrounds, and particularly encourage applications from groups currently underrepresented in the industry, including women, people from black and ethnic minority backgrounds, LGBTQ+ people, people with disability and those who are neurodivergent.

We know that potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet a good proportion of the criteria, we’d love to hear from you.

We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process.