We embed business transformation at the core of global enterprises by applying AI to solve complex problems and deliver measurable value. Partnering with our most strategic and forward-looking customers, we operate at the cutting edge of AI innovation—where technology meets bold ambition. Our deep integration with engineering and product teams enables us to drive breakthrough transformations, often pioneering industry firsts as trusted “customer zeros.” This is a team for bold problem-solvers and forward-thinking visionaries, united by a passion for shaping the future at the forefront of AI.
As the EMEA AI Business Solutions Consulting Practice Leader (CPL) for Delivery, you will lead a high-performing team of Consulting Managers, Project Managers, and Program Directors—ensuring profitable, scalable, and high-quality delivery of services to our customers. You will be accountable for driving business strategy and financial outcomes, aligned with both customer priorities and ISD Area objectives. Your focus will span AI transformation delivery and portfolio management, including customer satisfaction, project profitability, capacity and workforce planning, deal shaping, delivery quality, and executive stakeholder engagement. As a key member of the leadership team, you will help define the strategy, shape opportunities, and build a robust pipeline of high-impact projects that uphold solution integrity, deliver measurable value, and deepen customer trust.
The ideal candidate will demonstrate exceptional delivery leadership across a complex and diverse geographic landscape, playing a critical role in shaping, selling, and delivering a wide range of customer engagements—including high-impact, strategically significant programs. They will bring deep consulting expertise in leading teams that deliver complex, technology-enabled business process transformations. This includes full accountability for presales and delivery execution, effective management of large consulting teams, and ownership of both budget and overall business performance.
About Industry Solutions Delivery
Industry Solutions Deliver (ISD) helps customers transform the potential value of Microsoft cloud technologies into realized value for their business, employees and customers. ISD is on a multiyear transformation to increase value, relevance and partnership with our customers and partners which is both contributing to Microsoft revenue as well as accelerating ACR growth and AI transformation. We are on the front lines of innovation, working side-by-side with our customers to drive value across the entirety of their digital transformation journey.
Responsibilities
People Management - Deliver success through empowerment and accountability of managers and individual contributors through modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes. Enable success across boundaries; Help the team adapt and learn. Coach team members to enable modern delivery skills and excellent written and oral communication skills.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Customer Focus - Creates a customer-centric culture within the practice that drives digital transformation through Microsoft AI and Business Solutions, AI agents and Industry Copilot. Ensures customer satisfaction at the practice level by maintaining stakeholder relationships, reviewing and acting on voice of customer feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, manage customer escalations and resolve issues at the practice level. Sponsoring systemic improvements to customer experience with a consulting mindset.
- Holds accountability for portfolio, account, and financial management in presales and delivery. Owns strategic customer relationships. Leads direct engagements with customers and serves as a delivery sponsor for a select number of assigned customers.
- Supports strategic relationships with key stakeholders in the customer portfolio, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Establishes accountabilities, when appropriate, to drive customer outcomes and ensure internal stakeholders are in place.
- Brings an industry point of view to AI Business Solutions and our clients that helps the teams understand the context of the implementation, how a client can achieve the most value and focus areas for delivery.
Strategy - Develops and executes a practice and assigned customer plan to achieve consumption metrics, revenue and margin targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal and external partners, and driving the Microsoft culture.
- Drives rhythm of business (ROB) around Microsoft product consumption by managing financials (e.g., Enterprise Cloud Investment Funds [ECIFs], internal investments). Develops and implements a strategic portfolio-wide plan to achieve targets by leading intentional delivery activities and leveraging intellectual property (IP) for reuse.
- Promotes Industry Solution Delivery (ISD) consumption strategy with practice/portfolio perspective by articulating ISD consumption strategy, goals, and mission to internal and external audiences, and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Go-To-Market).
Delivery Excellence - Orchestrates cross-functional team to drive business growth, profitability, utilization, maturity, quality, etc., through delivery by leading a rhythm of business (ROB), fostering a culture of excellence, promoting teamwork and collaboration, recognizing, and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers.
- Governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.
- Brings a modern product driven, agile approach to development that realizes client value early and iterates with the customer to achieve an outcome.
- Drives margin targets by understanding cost levers within the project, managing staffing, managing scope discussions, and contracting changes.
- Manages efficiency of practice resources through balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity, utilization) with the business, collaborating to meet those needs, and leveraging resource-management experience and expertise for staffing resources
- Leads forecasting rhythm (e.g., monthly business rhythms) for key Microsoft metrics, including delivered revenue (e.g., Industry Solutions Delivery, key dependencies to Delivery Value), consumption, and utilization to predict business results.
- Drives internal revenue targets by providing sales and delivery team guidance and monitoring progress through forecasting, project health reviews, portfolio reviews, etc. Collaborates and guides sales team on pre-sales and sales closure.
Practice Building - Builds organizational capability by leveraging industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for team members, conducting succession planning, defining career development plans, and providing coaching.
- Leads key practice operating mechanisms (e.g., capacity planning, hiring, feedback discussions, skilling plans, delivery excellence).
- Builds trusted relationships with other Microsoft teams and with our external partners. Manages partner relationships and deliveries. Champions Microsoft AI strategy internally and externally.
Other - Embody our culture and values
Qualifications
Required/Minimum Qualifications
- Bachelor's degree in computer science, Engineering, or related field AND relevant work experience
- Proven team leadership or people management experience either with or without direct reports.
Additional Or Preferred Qualifications
- Bachelor's degree in computer science, Engineering, or related field AND relevant work experience
- People management experience.
- Experience in sales/selling.
- Project/portfolio management experience.
- Account management experience.
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