Consumer Claims Technician

Job Title: Consumer Claims Technician

Entity: Rokstone Underwriting

Department: Claims

Location: London

Who We Are

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.

At the heart of Aventum are our people. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives with a shared dedication to revolutionising the insurance industry for the better.

The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.

Employee development is key to the ongoing development of Aventum on the whole. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in the continuous desire of our people to learn and challenge themselves.

Role Summary

You will be accountable for looking after our claims across multiple classes of business and you will be handling claims internationally. If you have some claims experience and are seeking a new challenge this would be an excellent role for you to grow and develop.

Role Accountabilities

• Handling a portfolio of Credit and Surety, and Accident and Health claims.
• Claims Authority granted after 3 months' probation based on technical ability obtained through training in relevant lines of business.
• Dealing with referrals on claims within the authority.
• Liaising with capacity providers and updating them on claims developments, as well as assisting in the preparation and delivery of the monthly claims report.
• Building and maintaining the company's profile with clients, carriers, TPAs and key external experts.
• Preparing and/or reviewing the initial setup of claims entries and processing the day-to-day work.
• Assisting the underwriting team and claims manager with the preparation and analysis of MI.
• Training and handling of Quota Share claims.
• Any additional duties as assigned.

Role Requirements

• International London Market Claims Adjusting experience
• Experience in Accident & Health and/or Marine, Aviation and, Construction Claims (preferred)

Skills and Abilities

• Excellent relationship-building and communication, both oral and written.
• Must be able to self-lead and work effectively both independently and with team.

Management Duties

• No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

1. You must act with integrity
2. You must act with due skill, care and diligence
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct
6. You must act to deliver good outcomes for retail customers