HFG Insurance Recruitment

Consumer Duty Manager

Company
Location
Essex, England, United Kingdom
Posted At
7/21/2025
Advertise with us by contacting: [email protected]
Description

A rapidly growing insurance business, based in Essex, is seeking a Customer Outcomes Manager (Consumer Duty) to work on personal lines products.


This is a newly-created role, one that has been created due to investment and an increase in the number of products now being offered by the firm.


This is a hybrid role (1 day a week in the office), paying up to £60,000.


On a day-to-day basis, you will:


  • Ensure compliance with the four Consumer Duty outcomes; products and services, price and value, consumer understanding, and consumer support and FCA cross cutting rules
  • Produce of monthly CD monitoring:
  • Liaise with business functions to gather the required data
  • Ensure all metrics and thresholds are relevant and appropriate
  • Develop positive relationships with outsource partners, working with them to ensure a good customer outcome
  • Developing appropriate Board level customer reporting which ensures that Board focusses on consumer outcomes
  • Working to define the firm approach to vulnerable customers, collecting evidence of how they ensure good outcomes and being able to demonstrate this
  • Foster a customer centric culture in the business, facilitate training where necessary so that colleagues understand their part to play
  • Attend and contribute to customer committees


Experience required:


Preferably at least 8-10 years experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial, with excellent understanding of risks faced within a delegated environment.

Advertise with us by contacting: [email protected]
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Consumer Duty Manager | HFG Insurance Recruitment | Hunt UK Visa Sponsors