Consumer Trends and Segment Insights Manager

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. 

About your team:

The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.

About your role:

We’re looking for a forward-thinking Consumer Trends & Segment Insights Manager to help us stay ahead of evolving customer behaviours, values, and lifestyle shifts. In this strategic role, you’ll blend foresight, research, and segmentation insight to shape how we understand and serve our most important audiences—now and in the future.

You’ll track societal and market trends, uncover unmet customer needs, and deliver compelling, evidence-based insights that inform strategy, propositions, and brand positioning. Working closely with brand, marketing, and strategy teams, you’ll ensure future-facing insights are embedded into planning and decision-making.

From creating trend reports and segment profiles to designing and running research projects, you’ll bring the voice of the customer to life. If you’re passionate about understanding what drives people and how that shapes the future of business, this is your opportunity to make a meaningful impact.

Here's what we’re looking for:

• Proven experience in consumer trends analysis, insight generation, or customer segmentation.
• Strong knowledge of qualitative and quantitative research techniques.
• Skilled in storytelling and visual presentation of insight.
• Comfortable interpreting broad cultural, economic, and lifestyle trends.
• Strategic thinker with a passion for understanding what shapes customer behaviour.
• Excellent stakeholder engagement and collaboration skills.
• Degree in Market Research, Sociology, Psychology, Foresight, or related field (required)
• Training or experience in futures thinking, ethnography, or scenario planning (desirable)
  
  

Please note that whilst this role can be primarily home based flexibility is required to work, at least one day per week, in our Windsor Head Office or a London location.

Why should you apply?  

 

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 

 

https://www.morethanacareer.energy/centrica

 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.