Contact Centre Coordinator

Salary package: £23,453.10

Job location: Nationwide (any reginal office)

Fixed-term contract until 31 December 2025

To build a fair education for all, we need to unlock the potential in all children – not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge – and we need your help to take it on.

As Contact Centre Coordinator, you will join a busy team working at pace within this function. You will play a key role in processing and answering questions from our teaching and school based audiences, enabling them to access information to support their work with us. You will provide efficient and effective customer service, working with our external audiences and internal colleagues to ensure each query is answered on time, and correctly. You will embrace a flexible, agile approach to your work, proactively lending support on key tasks and activities in line with changing team needs. Your work will make a real impact across a busy team.

• Are you passionate about joining a team aiming to make a difference, with a strong work ethic and willingness to get stuck in?
• Do you pride yourself on getting the details right, with experience of managing high-volume workloads or processes, without compromising on quality?
• Do you have strong planning and time management skills, and can you effectively manage your own workload independently?
• Are you experienced at building and maintaining relationships with key stakeholders, able to adapt quickly to new ways of working across teams?
• Are you comfortable with working on a project that is still evolving and taking shape, while remaining unphased by processes or ways of working needing to change fairly quickly, or moving from task to task to support where the need is greatest?

Yes to the above? Then we want to hear from you. You might be our next Contact Centre Coordinator!

Take a look at the job description and then complete an application on our careers website. Make sure you’ve got your CV ready to upload, along with a tailored cover letter that demonstrates how you meet our essential criteria. If you’re applying from an external job board, you’ll be redirected to our careers website. (Please note, we only accept applications through our careers website).

We expect interviews to be held week commencing 14 of April 2025.