Contact Centre Manager (B2C Sales)

Lead and develop a team of 12 outbound sales agents in financial services, driving performance, growth, and results within a fast-paced, rewarding environment.

Client Details

Team Manager - Outbound Sales | Central Manchester | £35,000 + bonus (OTE £50,000)

We're partnering with a growing, regulated financial services business based in central Manchester, known for its outstanding culture, modern offices, and industry-leading employee retention.

This is a fantastic opportunity for an experienced Sales Team Manager to take ownership of an established outbound sales team of around 12 agents, driving results through coaching, performance management, and team development.

You'll be joining a company that's scaling quickly, investing heavily in its people, and offering real progression opportunities for high performers.

Description

Role Overview

• Lead and inspire a team of 12 outbound sales agents within a fast-paced, high-performing financial contact centre.
• Report directly to the Senior Sales Manager, with a clear progression path for strong performers.
• Focus on delivering exceptional sales performance, compliance, and customer experience.

Day-to-Day Responsibilities

• Performance Management: Monitor daily KPIs, conversion rates, and sales quality - running coaching sessions and 1:1s to maximise results.
• Team Leadership: Motivate and engage the team through daily huddles, feedback sessions, and recognition of success.
• Coaching & Development: Identify individual strengths and development needs, creating tailored coaching plans to build capability.
• Sales Delivery: Support agents on live deals, help overcome objections, and maintain a focus on quality outcomes for customers.
• Recruitment & Onboarding: Grow the team through hiring, onboarding, and training new talent to meet business growth targets.
• Culture & Motivation: Foster a competitive, high-energy, and supportive environment where people want to achieve.
• Collaboration: Work closely with planning, admin, and compliance to ensure smooth operations and adherence to processes.
• Reporting: Analyse daily MI and trends to identify opportunities for improvement and present insights to senior leadership.

Profile

What We're Looking For

• An experienced B2C sales leader with a track record of managing and developing successful outbound telesales or contact centre teams.
• Someone who's hands-on, proactive, and data-driven - you know your numbers and how to use them to drive performance.
• A motivator and coach who gets the best out of people through structure, energy, and accountability.
• Confident leading from the front - whether that's running energising morning huddles, jumping on the floor to support deals, or delivering honest performance conversations.
• Commercially minded and able to balance sales targets with compliance and quality outcomes.
• Comfortable in a fast-paced, high-energy B2C environment where expectations are high and results matter.
• Brings stability and ambition - someone who's built tenure and now wants to step into a business where growth is continuous.
• Ideally, you'll have experience in financial services, motor finance, or another regulated B2C sales environment, though we're open to strong contact centre leaders from other sectors with transferable skills.

Job Offer

This role is full time office and will involve 1 out of 3 weekends

What's on Offer

• £35,000 basic salary with a realistic £50,000 OTE - uncapped for those who love to outperform.
• A genuine opportunity to lead, grow, and develop your own sales team in a fast-growing, people-first business.
• Modern Manchester city-centre offices - a collaborative, high-energy environment with a real sense of community.
• Backed by industry-leading retention - people join, stay, and progress here.
• Leading family-friendly policies, including enhanced maternity, paternity, and adoption pay, plus your birthday off every year.
• A culture that celebrates success with fun incentives like bring-your-pet-to-work days, family days, volunteer days, and a packed calendar of social events, from fitness sessions to foodie gatherings.
• Free snacks and drinks daily, plus regular team treats and wellbeing initiatives.
• Comprehensive private healthcare, mental health support, and access to a dedicated wellbeing programme.
• Discounted gym memberships, income protection, life assurance, and travel discounts across bus, tram, and train - including season ticket loans.
• An excellent pension scheme and a range of exclusive discounts for everyday living.
• Above all, the chance to be part of a genuinely supportive, high-performing culture that rewards effort, celebrates success, and believes in doing things the right way.