Description
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space.
We are looking for a talented Content Manager to serve as the operational backbone for scaling international content playbooks across the Delivery Service Partner (DSP) program in 17 countries worldwide. The program gives entrepreneurs an opportunity to develop a successful package delivery business with low start-up costs and access to Amazon's technology and logistics experience.
This Content Manager will manage the core operations required to build and scale global content assets that attract and convert high-quality DSP candidates across UK, EU, APAC and AMET regions. This person will coordinate internal stakeholders, oversee external agency relationships, and ensure consistent production standards across diverse markets while maintaining accountability for delivering global-scope content projects on-time and on-budget.
The ideal candidate has a track record of managing complex content operations across multiple international countries, with experience particularly in video production coordination, testimonial sourcing, and multi-stakeholder approval processes. They must demonstrate strong project management capabilities, cultural sensitivity for diverse markets, and the ability to establish and maintain supplier relationships that enable scalable content production.
This role is based in London and will report into the Head of Marketing.
Key job responsibilities
- Manage content asset libraries and digital asset management systems to ensure scalable access across regional teams
- Coordinate internal stakeholders across regions to identify, source and execute DSP testimonials and success stories across up to 17 countries.
- Write video scripts, interview guides, and briefing materials for testimonial and educational content production
- Manage multi-step legal and PR approval processes, ensuring compliance across diverse regulatory environments
- Oversee external agency relationships to ensure quality outputs, managing vendor performance and deliverables
- Establish and maintain agency rosters and supplier relationships that enable consistent production standards across diverse markets
- Deliver global-scope content projects on-time and on-budget, managing complex timelines and cross-functional dependencies
- Develop and execute operational processes for content localization, translation, and cultural adaptation
- Coordinate with field marketing managers to understand regional content needs and market-
Basic Qualifications
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using Microsoft Excel to manipulate and analyze data
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience using data and metrics to measure impact and determine improvements
- Experience in marketing or marketing research
Preferred Qualifications
- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
- Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A3048778
