Contingent Investigator - General Banking

We are currently recruiting for Contingent Investigators. This assignment will be home-based for the duration of the assignment – which is 12 months – and must be carried out from the UK – for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £200 per day (Umbrella) – increasing to £250 after accreditation – to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.

As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.

The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.

The ideal candidate for this assignment will -

· have experience of resolving complaints/disputes and being the decision maker

· have knowledge of either the banking sector or lending within a consumer credit environment

· have excellent problem solving and decision-making skills, with outstanding attention to detail

· have a focus on quality, customer service and doing the right thing

· have great written and verbal communication skills

· be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure

· have experience managing conflicting deadlines with great time management skills

This role will specialise in General Banking – meaning we are seeking industry specialists in this arear.

In return you will be rewarded with a generous day rate – with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.

The available start date is 27th March 2023 and the initial tenure for the assignment is 12 months. This full-time Contingent Investigator assignment is deemed to be inside IR35, with a daily PAYE rate of £150.53 and Umbrella rate of £200 per day. The rate will increase to £188.17 per day PAYE or £250 per day Umbrella after accreditation, with the opportunity to earn more.

Should you have the right experience, or feel that your skills are relevant and transferable to this assignment, please apply with your most up to date version of your CV and we will be in contact to give you more information.