Contract Coordinator

Our Contract Management team is seeking a dedicated Contract Coordinator to join us in Birmingham. This is an excellent opportunity for someone with management experience, strong administrative skills, and the ability to effectively engage with clients. In this role, you will manage two direct reports, providing guidance and support while ensuring all KPIs are met and billing deadlines are adhered to. You will also handle contract reporting and administration, acting as a liaison between internal and external clients to ensure maximum efficiency, KPI delivery, and a high standard of service.

You will join a team of 18 professionals, including administrators, coordinators, analysts, and managers. Based in our Birmingham hub office, you will be part of a community of over 100 colleagues across various divisions. This means plenty of exciting events, office socials, health and wellbeing initiatives, and fundraising activities to get involved in.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and this can be discussed at the application stage.

Main tasks

• Implementing processes and reporting agreed during mobilisation
• Liaising between client and Surveyor on new job allocation.
• Managing fee estimates to Purchase Order stage
• Co-ordinating job progress reports for clients, gathering information from Surveyors by holding regular meetings
• Maintaining regular client meetings as agreed per contract
• Identify firm wide contract issues to be fed back to Head of Contract Management
• Reporting on a weekly/ monthly basis to the team meeting
• Developing and maintaining strong relationships with clients to ensure smooth contract delivery
• Assisting with Monthly/Quarterly and Yearly reporting
• Coordinating client presentations (internal and external)
• Assisting with arranging events relating to the contracts, team building, Health and Safety, CPD

What will it take to be successful?

You will have management experience, strong administrative skills, and the ability to work effectively with clients. Strong IT skills, particularly advanced Excel knowledge (including pivot tables, VLOOKUP, advanced formatting, etc.), are essential. Excellent communication skills and the ability to manage client relationships are a must. As a strong team player, you should be comfortable working in a busy environment, capable of multitasking, communicating directly with internal stakeholders and external contractors, and working under pressure to meet deadlines.