Contract & Licensing Administrator

Job Description

As a Renewals Administrator within Zenzero, you will be responsible for managing and coordinating the timely renewal of software licences, hardware maintenance contracts, and subscription-based services for both Zenzero and the customer base. Your attention to detail and proactive follow-up will help ensure uninterrupted service delivery, cost accuracy, and customer satisfaction. This role requires strong administrative skills, supplier coordination, and a good understanding of recurring revenue workflows.

Job Requirements

• Prior experience in an MSP, VAR, or technology reseller environment (essential)
• Familiarity with vendor portals, pricing tools, and distribution platforms
• Strong Excel skills and experience working with PSA & CRM systems (ConnectWise beneficial)
• Excellent organisational and time-management skills
• Strong attention to detail and commercial awareness
• Confident communication style
  
  

Job Responsibilities

• Maintain and update the central renewals tracker across vendors and services (e.g., Microsoft, Cisco, antivirus, backup, firewalls, SaaS tools, warranties).
• Monitor renewal dates and initiate engagement with suppliers and internal teams well in advance (30/60/90-day cycles).
• Generate accurate renewal quotes using internal systems, distributor portals or vendor platforms (e.g., Ingram, Tech Data, Microsoft NCE).
• Reconcile renewal pricing against original quotes, benchmark pricing, and agreed commercial terms.
• Prepare client-facing renewal proposals and follow up to ensure timely approvals.
• Process approved renewals by raising POs and coordinating with procurement or sales operations.
• Flag risks such as late renewals, price increases, or licence changes to the appropriate stakeholders.
• Collaborate with account managers, procurement, finance, and technical teams to ensure licence continuity and service quality.
• Ensure accurate documentation and version control of renewal data in PSA/CRM systems (e.g., ConnectWise, Autotask, Salesforce).
• Support compliance with ISO 9001 and ISO 27001 by maintaining accurate renewal records and audit trails.
  
  

LNKD1_UKTJ