Contract Manager

About Dalkia UK and Dalkia Energy Services

Dalkia UK is one of the UK’s leading technical and energy services providers, at the forefront of delivering net zero solutions to a wide range of clients in private and public sector across the UK.

With a talented workforce of over 4,000 people, Dalkia UK rises to the challenges of today’s world to create a sustainable, prosperous, resilient society and a Net Zero UK. Dalkia is committed to building quality relationships to drive long term value for our clients through innovative solutions and services.

Dalkia UK delivers a wide range of energy, engineering, and facilities services, as well as specialist services in systems integration, fire & safety systems, and critically controlled environments.

At Dalkia Energy Services, we develop, deliver, and operate sustainable energy services and solutions to help the transition into an effective Net Zero future. Our solutions are tailored to specific needs and result in significant cost savings, improved efficiency, resilience, and a healthier environment.

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Role Overview

Dalkia Energy Solutions (DES) delivers long-term energy performance contracting solutions, providing guaranteed energy, carbon, and maintenance savings over 5–25 years. Our portfolio includes energy performance and maintenance contracts, Dalkia Low Carbon Solutions (DKLCS), M&V services, and the Barkantine Heat and Power Company (BHPC) district heating scheme.

The Client Manager is responsible for ensuring all contracts are delivered to agreed financial and operational performance levels, while maintaining strong client relationships and managing service providers. The role reports to the Head of Asset Performance.

Key Responsibilities

Contract Management

• Lead the management of all EPC and O&M contracts, ensuring compliance, performance, and adherence to business objectives.
• Oversee third-party contractors in collaboration with commercial and procurement teams.
• Develop and implement policies, procedures, and standards for contract management across the DES portfolio.
• Ensure the Asset Performance Team fully understands and complies with contractual obligations, including variations and updates.

Client Engagement & Relationship Management

• Act as the primary point of contact for clients, energy consultants, and service providers.
• Lead monthly and quarterly client meetings, tracking actions and ensuring issues are resolved.
• Work with stakeholders (clients, consultants, legal, commercial teams) to resolve disputes and negotiate contract variations.

Performance & Reporting

• Monitor and report on energy and operational performance, ensuring contractual KPIs and energy savings are achieved.
• Co-ordinate internal and external reporting requirements, including monthly performance reviews to the DES Executive Team.
• Collaborate with the Data Management Engineer to develop and improve performance dashboards.

Financial Oversight

• Manage operational budgets in collaboration with finance and O&M providers, using Microsoft Dynamics NAV.
• Contribute to strategic growth discussions, assessing the financial and performance impact across current and future portfolios.

Continuous Improvement & Onboarding

• Support the onboarding of new sites, ensuring accurate data transfer and readiness for performance measurement.
• Identify opportunities to improve contract delivery and enhance energy and carbon reduction outcomes.
• Promote best practice, knowledge sharing, and continuous improvement within the Asset Performance Team.

Knowledge, Skills & Experience

Essential

• Proven experience in managing EPC, O&M, or facilities management contracts in complex environments.
• Strong track record in client relationship management and stakeholder engagement.
• Commercial awareness with experience overseeing budgets, compliance, and performance reporting.
• Excellent communication and presentation skills with a professional, client-facing approach.

Desirable

• Knowledge of engineering principles.
• Experience in hospital EPC or PFI contract management.
• Familiarity with Microsoft Dynamics NAV or similar systems.
• Ability to mentor team members, adapt quickly, and support evolving business needs

Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to every applicant. If you do not hear from us within four weeks of submitting your application, please assume that your application has not been successful on this occasion.

Closing date 5th August 2025