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Company Description
Norse Group combines breadth, expertise, and scale with the insight of a local partner and the values of the public sector. We are one of the country’s fastest-growing service providers with services including facilities management, property services, and specialist care facilities. With 22 joint venture partnerships across England and Wales, we deliver commercial solutions for current and future built environment challenges. Founded in 1988 by Norfolk County Council, our ongoing success is built on true partnering and transparency. We employ over 9,000 people and provide an annual return of around £6m to the public purse.
The Role
- Provide effective leadership and communication to the team within the post holder’s remit.
- Manage the relationship with the client effectively through proactive expectation management, regular meetings and communication.
- Ensure contractual obligations and KPIs are met, with statutory and non-statutory PPM schedules being undertaken on time.
- Ensure the CAFM system is utilised correctly and Work In Progress is managed effectively for both reactive and planned work, keeping to adequate response times and ensuring where relevant evidence is uploaded to the system.
- Ensure P&L performance meets or exceeds budget and that any forecasts / budgets are created and submitted in a timely manner. Ensure internal financial and accounting processes and policies are followed and submission deadlines are met. Demonstrate control of the profit and loss account and identify any budget variances whether positive or negative.
- Establishing work-flows, practices and standards to ensure budget and contractual deliver
- Manage all quality aspects of the operation, along with compliance to relevant ISO accreditation and internal quality management system requirements. Ensure all quality documentation pertinent to the remit is present and kept updated as required (this includes any contractual documents like SLA’s etc.)
- Coordinate ad hoc projects.
- Promoting continuous improvement and identifying and implementing improvement initiatives.
Our successful candidate
- Previous experience in a Project Manger or Contacts Manager role, ideally within a FM environment
- Experience of managing multi-disciplined teams and managing contractors
- Experience of managing compliance via information systems (e.g. CAFM)
- Experience of working both in the private and public sector.
- Ability to organise and manage your own and your team’s workload in a deadline driven environment
- Ability to build strong relationships with a variety of internal and external stakeholders
- Full UK Driving Licence to meet the travel requirements of the role
Our offer
- Up to £49,299.89 DOE
- 25 Days annual leave + bank holidays
- 4+4 sickness scheme
