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Department: Finance
Location: UK, Lincoln
Description
We are seeking a detail-oriented and customer-focused professional to support our customer contract renewal process. This role sits within the Finance department (Order to Cash) and acts as a key liaison between Finance, Sales, and our customers. The successful candidate will manage contract amendment communications, facilitate invoicing, and offer financing options via our external partner. Additionally, the role is responsible for ensuring customer contract information is accurately updated in our IT systems and that all changes are correctly reflected in our invoicing workflows.
This position is based in Lincoln and offered as a fixed-term contract for 1 year, with the possibility of extension beyond this.
Responsibilities
- Coordinate and manage the customer contract renewal process, including:
- Communicating and explaining any amendments to existing contracts
- Sending and clearly explaining associated invoices to customers
- Proactively proposing financing options through our third-party partners
- Update customer contract information across relevant internal IT systems to ensure consistency and accuracy
- Work closely with Sales and Finance teams to ensure contract and invoicing details are aligned and up to date
- Monitor renewal cycles and follow up with customers to ensure timely completion of renewals
- Identify and escalate issues or delays in the renewal process where appropriate
- Maintain accurate records of customer communications and contract status
Essential
Skills, Knowledge & Expertise
- Experience in a customer-facing or account coordination role, ideally within finance, sales operations, or contract management
- Strong understanding of contract and invoicing processes
- Excellent communication and interpersonal skills – able to explain contractual and financial information clearly to customers
- High attention to detail and accuracy, especially when handling contract and system data
- Good organisational and time-management skills with the ability to manage multiple renewals in parallel
- Proficient in Microsoft Office (particularly Excel) and comfortable working with IT/CRM systems
Desirable
- Experience working in a finance or SaaS environment
- Familiarity with ERP systems and/or CRM tools (e.g., Salesforce, SAP)
- Knowledge of financing arrangements or partner-based financial offerings
