Contract Support Coordinator

Contract Support Coordinator

Location: ST1 5PZ

Hours of work: 42

Contract Type: Permanent

This role is ideal for someone who thrives in an administrative environment. If you're looking for a position that allows you to play a vital role in supporting clients and enjoy a collaborative work culture, this could be the perfect fit.

Within the UK, ISS delivers high-quality facility services designed to maintain the fabric and appearance of buildings, offering a range of solutions including facilities management, cleaning and hygiene services, maintenance and building services, catering, security, and landscaping.

These tailored services support clients across the public, private, and specialist sectors, ensuring their facilities operate at peak efficiency.

Job Description

The contract support Coordinator plays a pivotal role in this by managing the process and logging of calls, emails and quotes received from the client and suppliers.

From handling calls and speaking directly with clients to logging and allocating jobs for soft FM issues like window cleaning and water cooler maintenance, the Coordinator ensures smooth operations and timely resolution of issues.

Key Responsibilities

• Responsibilities include the process and logging of client calls and emails regarding sites.
• Identification of the most appropriate solution to the client request within the contractual process
• Build relationships with client and supply chain
• Management and updating of associated software and programs (e.g. Tririga and EAM)
• General administration duties
• Provide a professional and articulate solution to the client
• Escalate any identified issues to line management and seek advice when needed
• Work within given guidelines and company processes and procedures
• Familiarisation with relevant customers’ environments and contractual requirements
• Any other reasonable requested by Line manager

Professional and Personal Competencies/Qualifications

• Previous experience in a customer service, contact centre or administrative role
• Call handling experience
• Proficient in Microsoft Office programmes
• Excellent communication skills
• Evidence of working within a team, supporting and working with others to reach organisational goals
• Organised with good planning ability, to organise / schedule events and activities
• Capability to understand and analyse statistical data
• Ability to prioritise tasks dependant on month and deadlines

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com