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Job Overview
Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Security and Parking team ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.
As a Control Room Operator you will monitor CCTV for safety events, detection of suspicious behaviour and traffic management, conducting scheduled CCTV camera checks. Strong attention to detail and the ability to maintain concentration for sustained periods will be essential.
You should display exceptional customer service skills with an excellent telephone manner whilst maintaining a high standard of professionalism and presentation. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events will be imperative.
Previous security and control room experience is essential. Previous applicants need not apply.
Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.
You Must
- hold and maintain valid SIA and SIA CCTV licenses
- hold a full UK driving license
- show evidence of control room experience
Main duties of the job
As a control room operator you will act as the central point of contact for the Security and Parking Officers with supervisory responsibility for the day-to-day service and deliverables.
As Such You Will
- monitor CCTV for safety events, detection of suspicious behaviour, traffic management
- conduct scheduled CCTV camera checks
- ID access control and carpark permit systems, creation and activation of staff ID passes and access cards
- take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
- lead participation in the production of all scheduled NHS staff inductions
- enhance current security practices and processes
- work shifts across days, nights, and weekends.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.
- Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust.
- Take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour.
- Monitor CCTV for safety events, detection of suspicious behaviour, traffic management.
- Conducting scheduled CCTV camera checks.
- ID access control and carpark permit systems, creation and activation of staff ID passes and access cards.
- Supervising day-to-day Security & Parking operations, ensuring key deliverables are met and service delivery remains high.
- Accountable for directing and guiding the team to ensure high standards of operation are maintained. Ensuring that staff complete required duties every shift, all site-specific activities, and taskings as required.
- Planning all shift activity, assigning of equipment and duties, allocation of staff breaks.
- Manage and direct the team’s response to all incidents and alarms.
- Acting as primary contact during incidents, alarms, and safety events until emergency services or senior management assume control.
- Monitoring of all site alarms and systems.
- Reviewing and securing of incident footage from body worn cameras. Providing feedback and learning points to staff, ensuring that improvements are made where needed.
- Completion of full, accurate, shift handovers on digital system to oncoming Operators.
- In the event of a serious incident, responsible for raising escalations on internal systems and ensuring escalation process is followed.
- Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner.
- Central point of contact for fire alarm activations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents.
Person specification
Education/Training/Qualifications
Essential criteria
- SIA License (DS)
- SIA CCTV License
- Full UK Driving License
Work Experience
Essential criteria
- Minimum 2 years security experience
- Supervisory or Team Leader experience
- Control Room experience
Knowledge/Skills/Abilities
Essential criteria
- IT literate and proficient in ICT
Desirable criteria
- Knowledge of PFI and Shared Spaces
- Performance Management of staff
- Knowledge of ACU Management, Door/Barrier Management
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
