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Employment Status
Regular
Time Type
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary
Product Group Assistant (Coordinator – Training and Competence Business)
Division/Dept: Operations Industrial
Primary Function
Support the Training and Competence Business in the development, administration and delivery of services.
Working Relationships
- Reports to Manager, Training and Competence Business
- Works with Product Group Assistant & Curriculum Developer and Coordinator
Dimensions
- Delivery of live training and exam events
Principal Duties & Responsibilities
Understanding the Business
- Processing bookings for training courses in a timely and accurate manner
- Maintaining departmental records and materials and updating the same in accordance with procedures and systems.
- Hosting classroom and online training courses in a professional manner suitable for a customer facing role
- Assists in handling enquiries from potential customers, providing information and direction to customers about the content and potential value of courses in consideration of customers’ requirements.
- Communicating with customers via the events management tool or directly to provide information such as registration arrangements, timings, catering and other information required to ensure the smooth running of the training event.
- Ensuring security of completed exam papers at all times.
- Accurate preparation and issue of reports and certificates
- Participation in internal and external audits
- Assistance in maintaining existing accreditations
- Assisting in the development and promotion of new business opportunities
- Other Company administrative duties – covering Reception as and when required and other ad hoc requests for support commensurate with skills and experience.
Working Well with Others
- Liaising with sub- contractors and representatives from regulatory bodies in a professional and accurate manner
- Participation in the Exam Board and Steering Committee for the relevant schemes as required
- Supporting team members to ensure adequate cover is provided for live events.
- Signposting customers to the best product for them and replying promptly and courteously to customer enquiries.
- Engaging with other departments to ensure HSSE Compliance, efficient customer support and maximization of opportunities including but not limited to the CU, Finance, other Operations colleagues and Facilities.
Delivering Results
- Maintaining accurate certification records and files for accreditation purposes.
- Maintaining accurate records of all departmental bookings
- Assisting with the organization and administration of exam events in the UK and overseas.
- Preparing exam papers, invigilating exams, marking papers, preparing statistics and ensuring security of completed exam papers at all time.
- Ensuring invoices are created for each departmental booking to the correct amount in accordance with procedures established by the finance department
- Assisting with the planning and execution of training and seminar events
- Supporting the running of live training events. For classroom based training this includes setting up the training room, providing additional training materials, setting up the AV system, greeting the course presenter and the delegates, registering the delegates, introducing the course and presenter to the delegates covering H & S matters in the introduction. Refreshments and catering (provided by external caterers), together with other support will provided during the day.
- For remote delivery courses, hosting or co-hosting the live event to coordinate introductions, questions from delegates and resolving any technical issues.
- Completes spreadsheet information to Accounts to ensure customers are invoiced correctly ensuring correct bill to information is provided to Accounts.
Concern for Safety
- Conducting Health and Safety briefings during live events
- Compliance with all HSSE policies and procedures
- Promoting CSA HSSE values
- Identifies potential unsafe conditions in the workplace.
Work Environment
Office based onsite in Hawarden. Desk based role plus, direct contact with customers, printing and scanning, setting up facilities for customer events and occasional business travel.
Preferred Education & Experience
- Excellent written and verbal communication (English), administration and interpersonal skills, together with a high level of computer literacy (Word, Excel, Powerpoint etc) and attention to detail
- A full UK driving licence
- The ability to work as an individual and as part of a team
- Ability to travel for short periods, mainly overnight but up to 1 week occasionally
- Proficient in Microsoft Office software packages
- Proven ability to plan, organize and perform assigned duties with minimum supervision
- Ability to be agile in learning, development and use of IT and Digital Skills
- Demonstrated high attention to detail
Our Company Benefits Include
- Private Medical Insurance & Cash Plan
- Life Insurance
- Enhanced Maternity/Paternity/Adoption Leave
- Wellbeing Reimbursement
- Tuition Reimbursement
- Service Awards
- Cycle Scheme
- Pension Scheme
- Digital Wellbeing Platform
- 25 days Annual Leave increasing with service
- Employee Referral Bonus
This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.
Please Note
Applicants must have the right to work in the UK as we are unable to offer visa sponsorship for this role.
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [email protected] if you require accommodation in the interview process. 
