Core Engineering and Operations Manager

Contract Type: Perm Full time

Salary: £85,000 to £90,000

Workplace: London, White City - expectation is 1-2 days in the office.

Closing Date: 29th January 2026

The team

The Core Engineering and Operations Manager is a driving force behind the evolution of the Enterprise Platform, ensuring the platform and processes advance inline with business requirements.

This senior role has accountability for the run function of the department, including:

• Incident
• Demand
• Service Request

As well as responsibility for:

• Continuous Improvement

The engineers work within an SRE environment but are governed through ITIL. It is for the Core Engineering and Operations Manager to bridge this gap, which will involve reporting and continuously improving processes.

Whilst this is a fully non-technical role, a familiarity with the technology stack will help the role holder to guide the engineering team, by determining priorities, etc. The core technology stack used by the team is as follows:

• AWS Infrastructure as a Service (IaaS) for Enterprise

The role-holder is responsible for the day to day management of vendors, attending MSRs, managing contract renewals.

The role-holder will also provide line management of the core engineering squad, who are a small team of very highly skilled site reliability engineers and the management of the non-technical operations team.

In addition, the role holder will manage the backlog of continuous improvement, and ensure that this work is scheduled, alongside incident, demand and service requests

Main responsibilities

• Provide line management to the Core Engineering Squad and management of the Operations team within Enterprise platforms; Ensure a kind, collaborative culture, with no blame. A team where every individual can be themselves and their unique skills are recognised and valued.
• Provide non-technical coaching and guidance to the team and support them in building their careers.

Skills you’ll need (minimum criteria)

• Extensive experience in roles involving line management. Ideally as an Operations or SRE manager is essential
• Experience of managing multiple projects simultaneously, keeping to time and budget is essential
• Demonstrable stakeholder management skills are essential
• Experience of working in cloud-based teams is essential
• Extensive knowledge of both SRE and ITIL is essential
• An understanding of creative leadership is essential

Other things we’re looking for (key criteria)

• Provides clear, empathetic, and creative leadership to both technical and non-technical teams. Experienced in line management and team empowerment to deliver high-quality service.
• Understands that great products stem from strong teams and customer feedback. Committed to continuous improvement through collaboration and user insights.
• Track record of delivering projects and products using agile and waterfall methodologies, working effectively across technical and business functions.