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Job Description
Job Description
The main function of the role is: Work in conjunction with individuals on the team as well as other Shared Services/COEs, Client Operations, other business units as needed to ensure seamless cash reporting and cash sweep processing to ensure accuracy and that all SLAs are met.
What You Will Be Responsible For
As Senior Associate you will:
- Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls, e.g. ensuring cash reporting and cash sweeps are accurate.
- Provide timely accurate management reporting and issue log maintenance, under moderate supervision.
- Research and resolve exceptions and issues.
- Escalate unresolved issues to management as required.
- Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed.
- Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary.
- Ensure appropriate records of daily and monthly activities are kept.
- Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department.
- Oversee the adherence to Standard Operating Procedures.
- Maintain knowledge of current alternative procedures and processes.
- Assist with workflow management and technology enhancement, make suggestions to streamline operations.
- Document any updates or changes to formal procedures, databases, etc
- Participate in projects as well as prepare and verify information for those various projects/special requests as directed.
- Train, develop and motivate new staff and complete performance appraisals
- Provide staffing recommendations by interviewing new personnel.
- Coordinate and supervise work efforts when multiple Associates are needed to complete work
- Provide coaching and development opportunities to staff, participate in individual on-going training and development.
- Has accountability and responsibility for completing and delivering KPIs/KRIs on time
- During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- Perform duties of Associates if required, perform other duties as assigned.
What We Value
These skills will help you succeed in this role
Competencies
- Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in internal and client meetings. Respond to client queries.
- Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
- Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
- Performance Focus: Provide excellent service to clients through a results-oriented mindset
- Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk
Mandatory Skill Sets
- Good understanding of financial services and investment products
- Excellent Communication Skills
- Problem Solving & Analytical Skills
- Ability to work on MS Office (Excel, Word and PPT)
Additional Skill Sets
- Good understanding of financial services and investment products.
- Strong attention to detail and a focus on service.
- Strong written and verbal communication skills
- Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
- Ability to perform under pressure and manage high volumes.
- Committed to learn technical aspects of each deliverable.
- Ability to communicate with various internal teams to resolve queries and escalate accordingly.
- Strong communication, interpersonal, organizational, and time management skills.
- Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.
Education & Preferred Qualifications
- Graduate degree in Business, Accounting, Finance or equivalent experience preferred
- 2+ years of experience in related accounting, banking , cash or finance field preferred.
Job ID: R-775529
