Corporate Complaints Manager

• Employer: Sefton Metropolitan Borough Council
• Salary: Grade K SCP 40-41, £51,356 - £52,413
• Location: Sefton Metropolitan Borough Council, Magdalen House/Agile
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: Enhanced
• Closing Date: 05/10/2025 at 23:59
• Reference: CR/25/321880
  
  

Sefton Council is looking for a highly motivated and experienced Complaints Manager to join our Corporate Service and oversee the Councils complaints process, including statutory complaints processes for both Integrated Adults and Social Care Services and Childrens Social Care.

Reporting to the Service Manager for Policy & Compliance, the post holder will be responsible for leading and managing a small team that receive and respond to customer feedback, complaints and other service enquires ensuring compliance with statute and associated regulations, ensuring all customers receive a high-quality and timely response.

As the key Link Officer for the LGSCO, the post holder will be required to keep up to date with all relevant policy and legislative changes, therefore a good working knowledge of complaints, associated procedures and statutory complaint legislation is essential.

In addition, a key part of this role it to share insights from compliments and complaints across the Council to help inform, shape and improve future service delivery.

People really are our greatest asset at Sefton Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

Closing Date - 05/10/25

Interview Date - 04/11/25

Equal Opportunities EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybodys identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individuals skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Please note, we do not accept CVs (unless specified on the advert).

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