Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
An exciting opportunity has arisen for an experienced and motivated individual to step into the role of
Corporate Debt Collection Team Leader (HBOP and Sundry Debt) within the Revenues Service. This is a key leadership position responsible for supervising 2 teams and supporting the Corporate Debt Manager in delivering a high-quality, efficient, and customer-focused debt collection service.
This role is ideal for someone looking to take the next step in their career, with a strong understanding of corporate debt processes and a commitment to continuous service improvement.
- Opportunity to develop your leadership skills and progress your career within the Council.
- Be part of a supportive and collaborative team committed to service excellence.
- Play a key role in improving financial outcomes for the borough.
What’s the role? …
Key Responsibilities
- Lead and manage the day-to-day operations of the Corporate Debt Collection team.
- Monitor performance, set targets, and ensure compliance with legislation and internal procedures.
- Support the collection of sundry debts, commercial rents, and benefit overpayments.
- Represent the Council in County Court proceedings and liaise with legal and court officials as needed
- Handle complex queries and complaints from internal and external stakeholders.
- Collaborate with colleagues across departments to ensure a joined-up approach to debt recovery.
- Deputise for the Corporate Debt Manager when required.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What We’re Looking For
- Experience supervising or leading a team in a debt recovery or revenues environment.
- Knowledge of County Court procedures and debt enforcement legislation desirable but not essential
- Excellent communication, organisational, and interpersonal skills.
- Ability to analyse data, monitor performance, and implement service improvements.
- A commitment to equality, diversity, and high standards of customer care.
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Barbara O'Neill via Barbara.O'
[email protected]Please click here to view the Job Description and Person Specification
Salary
£44,430 - £46,437 per annum (P02)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email
[email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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