Department: People & Development
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Company: Canary Wharf Limited
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Reporting to: Associate Director - Customer Experience
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Job Summary
As a member of our Customer Experience Team, the Corporate Events Manager will be responsible for co-ordinating and delivering a wide range of small to medium-scale events. They will expertly administer event logistics, documentation, and communication among internal teams, customers, and suppliers.
Collaborating closely with the Associate Director - Customer Experience, they ensure the successful coordination of events and administrative tasks. Their expertise extends to departmental and event marketing, ticketing, as well as press and publicity activities.
This role is pivotal in maintaining our commitment to exceptional customer engagement by delivering captivating and seamless event experiences. By building strong, meaningful relationships with both Office and Retail occupiers in collaboration with internal teams, to add value and foster a sense of community.
Annual Salary: circa £45,000 - £55,000 dependent on experience
Closing date: 24th July 2025
Main Responsibilities
This is an office-based role, with the flexibility to work from home up to 1 day per week.
Event Coordination And Delivery
- Take charge of the end-to-end event coordination process, ensuring delivery of a variety of events.
- Collaborate with cross-functional teams to determine event goals, objectives, and strategies.
- Oversee event logistics, including venue selection, catering, equipment, and transportation.
- Supervise on-site event operations, resolving any challenges that may arise.
Administrative Proficiency
- Manage all event-related documentation, from initial proposals, schedules, reports and meeting minutes to post-event summaries.
- Ensure accurate record-keeping and timely reporting of event details and outcomes.
- Facilitate effective communication among stakeholders, providing updates and information.
Internal And External Liaison
- Create strong relationships with internal departments, customers, and external suppliers.
- Collaborate across the business to align event strategies and execution.
- Act as a point of contact for event-related enquiries, maintaining open lines of communication.
Event Marketing And Promotion
- Assist in event marketing, contributing to promotional campaigns and activities.
- Collaborate with marketing teams on event materials, ensuring consistency in branding and messaging.
- Contribute to ticketing, press, and publicity initiatives, as assigned.
Continuous Improvement
- Analyse event outcomes and gather feedback to enhance future event planning and execution.
- Stay updated with industry trends and best practices, incorporating innovative ideas into event strategies.
- To assist the Associate Director - Customer Experience with generic departmental and office duties as and when required.
PERSON SPECIFICATION
- Minimum of 3 years’ experience within event management
- Knowledge and understanding of various event aspects inclusive of technical, front of house, aesthetics, marketing, and publicity.
- Excellent communication and presentation skills with a focus on delivering a strong customer service ethos.
- Ability to work autonomously and manage projects/tasks through their lifecycle to completion.
- Good organisational skills with the ability to manage multiple tasks and working to deadlines.
- Creative problem-solving skills and proactive approach to challenges.
- Ability to thrive in a fast-paced, dynamic work environment.
- Knowledge of marketing principles and promotional strategies is advantageous.
Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
