Corporate Trustee and Platform – Operations Associate

Key Priorities

• Support the completion of daily operational tasks across settlement, cash management, corporate actions, transfers, and client reporting, ensuring accuracy and timeliness.
• Assist with monitoring and investigating breaks or exceptions, escalating to the Lead Associate or Manager where required.
• Prepare and check routine Client reports and statements, ensuring accuracy before escalation for review and sign-off.
• Assist in the processing of asset transfers and migrations, following agreed procedures and maintaining accurate records.
• Support the maintenance of Client and market relationships by ensuring queries are logged, investigated, and escalated promptly.
• Contribute to the accurate completion of documentation, checklists, and operational records to evidence controls and compliance with agreed processes.
• Provide support to CTM clients, including assisting with account opening, transfers, and reporting activities.
• Participate in client service preparation by helping collate data and information for operational and service meetings.
• Work with colleagues to identify and suggest small process improvements that could increase efficiency or strengthen controls.
• Take responsibility for personal learning and development, actively seeking to expand knowledge of operational processes and industry practices.
• Follow all relevant Company systems, policies, and procedures including Our Way code of conduct, Compliance Manual, Staff Handbook, and IT Security Policy.
• Complete all assigned tasks in line with documented procedures and controls, escalating any issues or concerns to senior team members.
• Maintain awareness of risks impacting operations and ensure potential issues are raised promptly.
• Support the upkeep of accurate records and documentation to evidence compliance with Client and Company requirements.
• Communicate clearly and professionally with colleagues, Clients, and third parties, escalating queries where appropriate.
• Work collaboratively with team members, supporting knowledge sharing and contributing to a positive and inclusive team culture.

Skills & Experience

• Basic understanding of operational processes in financial services, including settlements, cash management, corporate actions, and transfers.
• Interest in developing knowledge of custody operations, market infrastructure, and client reporting.
• Strong attention to detail and commitment to accuracy in completing operational tasks.
• Organisational skills with the ability to manage workload and meet deadlines.
• Proactive and positive approach to learning, with a willingness to take on new tasks and responsibilities.
• Clear and professional communication skills, with the ability to work effectively in a team environment.
• Good problem-solving attitude with a focus on escalation and resolution.
• Familiarity with regulatory expectations in financial services is desirable but not essential.
• Proficiency with operational or financial systems and software is an advantage.
• Relevant industry qualifications (e.g. CISI IOC, or equivalent) are desirable but not essential.

Benefits

• Competitive salary inclusive of discretionary annual bonus & annual pay review
• Work Abroad Policy for up to 15 days per year
• 25 days holiday plus bank holidays and additional well-being day
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 10% employer contribution
• Sharesave scheme
• Income Protection & Life insurance (4 x salary core level of cover)
• Private health care via BUPA
• Employee Assistance Programme
• Discounted Gym Membership
• Variety of travel to work schemes