Costa Care Technician
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
A Maintenance Care Technician takes responsibility for delivering a broad set of regulatory, planned and reactive maintenance services, to ensure our client’s premises are fit for both customers and colleagues. Skilled in delivering general maintenance you will work closely with the café team and our suppliers to deliver excellent customer experiences. You are the custodian of maintenance standards and are an able problem solver, taking ownership of problems to resolution. You always work safely and promote safe working practices. You are field based with responsibility for multiple sites.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Costa Care Technician with Bellrock, you’ll do it by…
- Assessing the risks to self, customers and colleagues prior to starting work, and implementing measures to control the risks identified.
- Being visible, attentive, courteous and responsive.
- Coordinating, reviewing and challenging supplier activity and standards.
- Providing guidance to site teams to prevent unnecessary maintenance.
- Owning tasks through to resolution.
- Communicating clearly and being comfortable to manage expectations.
- Working unsupervised to undertake regular and varied works as part of preventative and reactive tasks.
- Prioritising work to ensure people are safe and minimise impact to trade.
- Delivering KPIs through planned and preventative maintenance, and ensuring reactive fixes are achieved within service targets.
- Using the systems available to accurately record work completed, including times to complete and root cause of issues, as well as providing effective descriptions for further works which need to be raised.
- Meeting legal, compliance and health and safety standards.
- Asset label maintenance and asset condition reporting.
- Avoiding trade and operational impacts by planning out of hours activity.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Costa Care Technician, you’ll need…
- Good communication to stakeholders at all levels
- Excellent attention to detail and the ability to multitask
- Excellent interpersonal skills and the ability to work with a wide range of people
- Organised with strong time management skills
- Ability to collate and interpret data
- First time fix rates
- Tool time and jobs completed per day
- Reduction in work order volumes due to permanent fixes
- 360 feedback review for personal feedback
- Quality of task completion
- KPI performance
- Maintenance related escalations
- Ensuring the store remains legal and compliant at all times
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the site in Scotland 06.00am to 14.30pm.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
