WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE'RE LOOKING FOR
We are looking for a
Counter Assistant Manager to join our lovely
Selfridges Team with a minimum of
two / three years of Management Experience in the luxury industry, ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
As a Counter Assistant Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.
DECIEM Counter Assistant Manager is a Human Leader with excellent motivational and inspirational qualities…accountable for day-to-day operational activities.
This will involve the effective leadership and management of our Counter Associates' duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Area Sales Manager.
WHAT YOU'D BE DOING IN THIS ROLE
- In partnership with the Counter Manager, the Counter Assistant Manager will support in the oversight of daily in-store operations and assist on the sales floor, ensuring the business is profitable
- Complete operational counter requirements by scheduling and assigning ‘zones’ to employees while ensuring a fully staffed counter at all times.
- Manage ongoing counter operations and inform the Counter Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor, etc.). Ensure the day-to-day operations of the counter are compliant with the company's requirements
- Coach, counsel, and provide constructive feedback to all team members, guiding them in their performance journey.
- Control stock and manage the weekly order of counter supplies
- Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
- Stay up to date with product knowledge, company information, launches, and campaigns
- Ensure standards for quality, customer service, and health and safety are met
- Notify the Counter Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
- Enforce store policies and procedures are up to company standards and direction
- Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic
- Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness, etc.)
- Assist in the recruitment, management, mentorship, and development of staff to maximize sales and profitability and exceed agreed key performance indicators
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)Strong communication and leadership skills to coach and mentor employees to successEvents organizational skills/background "Nice" to have
Attention to detail and problem-solving skills. Excellent written and verbal communication skillsSales and Team development driven
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…
Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
6 months of paid time off for new parents (inclusive of all genders).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to…
- 😊 Do the right thing
- 💡 Create impact
- 🌱 Respect small things
- ❤️ Care too much
- 🚀 Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "
DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
