Please note that we are unable to offer visa sponsorship at this time, so candidates must already hold the right to work in the UK without any assistance.
Are you an excellent negotiator with the ability to influence people? Do you have an understanding of a credit collection process?
As a Credit Control Agent, your purpose is to protect and grow business revenue by helping our trade members stay financially healthy and active on the platform. You’ll go beyond traditional collections, building trust-based relationships that balance empathy with commercial outcomes. By combining negotiation skills with problem-solving and care, you’ll help members resolve payment challenges quickly, ensuring they can continue benefiting from Checkatrade’s marketplace
Does this pique your interest? If so, join us in our journey of growth and contribute to our ongoing success. Your dedication and expertise will play a crucial role in shaping our financial future. Does the thought of having an impact in a scale up business excite you?
Where Do You Fit In?
You will play a pivotal role in supporting our trade members, ensuring their accounts are paid on time and within agreed terms. 49,000 trade members and growing, our collections team is sizable and well-trained in providing first-class customer service, whilst managing member expectations on contractual agreements and payment deadlines.
Your day-to-day will involve undertaking high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office.
Full training will be provided to ensure you are best set to accurately record information. If you are a true service professional and love the idea of troubleshooting issues, removing barriers, and providing top-class service, we’d love to hear from you!
What's In It For You?
- You'll get a competitive base salary and a brilliant benefits package, including pension, life assurance, Maternity and Paternity leave, discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
- You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
- Once probation is completed, hybrid working applies (4 days in the office, 1 day at home).
What Do You Need to Succeed?
- You should be an excellent negotiator with a confident telephone manner, capable of explaining and influencing clearly and concisely. You will also be comfortable making inbound and outbound calls.
- Be positive, proactive, and eager to learn and progress. Exhibit a "can-do" attitude and maintain a friendly attitude while striving to achieve targets and timelines.
- Strong IT and administrative skills are essential for keeping accurate and up-to-date records.
- Thrive in a team environment and possess strong interpersonal skills. Empathy, positivity and integrity go a long way. We are non-scripted, personable and authentic.
- Maintain composure under pressure, manage multiple tasks, and ensure that operational needs and departmental goals are met consistently.
- Excellent communication skills, including patience to listen and learn about problems before offering solutions.
- Be quick to adapt and proactive in response to changes in processes or departmental initiatives.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
About Us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
