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npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We’re looking for a Credit Control Specialist to join our team on a 12 month fixed-term contract. In this role, you'll play a key part in protecting our business by minimising credit risk and revenue loss. You’ll take ownership of customer accounts, lead efficient debt management processes, and ensure timely collections - helping to keep our operations running smoothly and our customers satisfied. This role offers a hybrid working approach, where you’ll be working in Solihull 2 days per week.
Here's what you'll be doing
- Maintain accurate records for single and multi-site customers by reconciling accounts and resolving discrepancies using various systems and reports.
- Contact customers directly to resolve outstanding debt issues and ensure timely payment.
- Monitor collection performance against key business metrics and drive actions to meet targets.
- Track and report on debt position, cash forecasts, disputes, and customer responses.
- Analyse complex, high-value accounts to improve contact success and accelerate cash recovery.
- Manage daily ticket workflows, ensuring tasks like refunds, queries, and allocations are completed within SLA.
- Support debt escalations and take appropriate action to recover overdue payments while maintaining clean and accurate accounts.
What we need from you
- Reconciliation experience.
- Experience within a Business to Business (B2B) collections environment.
- Ability to work in a fast paced, changing environment.
- Excellent verbal and written communication skills, in addition to strong customer service skills.
- IT Literate.
- Organisational skills with the ability to prioritise workloads.
It would be great if you had
- Chartered Institute of Credit Management (CICM) Membership or equivalent.
- Knowledge of Junifer.
- Large scale I&C customer facing experience.
Here’s what you need to know
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
