Credit Control Specialist

Milton Keynes, England, United Kingdom

8/8/2025

This is a 30 hour fixed-term contract role ending 31st December 2026

The Fleet Corporate Credit Control team are dedicated and responsible to provide support, guidance and effective management of the Corporate Collections Strategy for Fleet, Public Sector, Rent a Car (RaC) customer portfolios, VWFS Retailers and Ensurance repairers

As a Credit Control Specialist in VWFS, you will provide process and technical expertise for all corporate credit control processes, customer account management and reconciliations. You'll provide an excellent customer service, whilst ensuring funds due to VWFS are recovered on time, accurately allocated and in compliance with all procedures and controls

The closing date will be Friday 22nd August however, if you are interested we recommend applying as soon as you can in case we need to close is sooner

What's in it for you?

The part-time salary range is £22,588 to £28,252 based on experience, discretionary annual bonus and salary review, healthcare for yourself, pension, a range of company car schemes for you and up to 2 family members, 27 days annual leave - this will be pro-rated, and a range of other benefits available through our internal benefits portal

We offer hybrid working and all of our colleagues work at least 1 day in the office on Milton Keynes however, you may need to do more than this based on your role so will need to be flexible and available to do more

This is what you could be doing:

• Responsible for the effective management of credit control processes and proactive use of the Corporate Collection Strategies for Fleet & RaC ensuring they are carried out with integrity whilst ensuring customers are paying to agreed payment terms. This can be achieved through monitoring customer accounts, diarising and completing daily planned chaser calls and the issuing of default letters to customers, in line with the Collection Strategy in order to minimise VWFS aged debt exposure and customer arrears.
• Ensure the allocation of customer payments within SAP FI are completed accurately and in accordance to the customer’s remittance advice within agreed SLA’s.
• Review general ledgers to ensure any missed allocated payments are identified and moved to customer accounts to enable clearance prior to month end.
• Responsible for the daily monitoring of Salesforce cases ensuring new cases are assigned to the designated Credit Controller and/or assigned to the relevant query queue for Fleet teams to action, within agreed SLA’s.
• Responsible for customer account management and reconciliations, proactively liaising with customers and cross functionally to manage and carry out in-depth investigations to resolve account and invoicing queries, in order to prevent payment delays and maximise customer satisfaction.
• Monitor customer failed Direct Debit payments, taking preventative action to collect payment by BACS and reinstatement of Direct Debit Mandates.
• Monitor customers with aged debt, review Companies House to investigate if customers have entered into Administration, where required liaise with Fleet teams to commence recovery of vehicles and termination of contracts, through to calculation of debts owed.
• Liaise with Fleet Corporate Credit Control Manager when the Collection Strategies have been exhausted and there is a requirement to refer customer accounts to Legal to pursue debt recovery and engage with either Fleet teams or 3rd Parties to instruct prompt vehicle recovery.
• Strive to keep aged debt levels to a minimum in order to contribute to the overall performance and success of the team’s monthly KPI measures.
• Thorough understanding of individual customer specific MLA (Master Lease Agreement) requirements, to ensure that invoicing is consistent with customer expectations.
  
  

This is how you can add value in this fixed-term contract:

• You have Credit Control experience within a B2B environment and give great customer service
• You have previous experience in credit control and SAP FI
• If you have Fleet and Rent-a-Car or equivalent experience, this would be a great advantage
• Proficiency with Microsoft applications, especially Excel, including pivot tables, look ups and other formulas to ensure accuracy of complex reconciliations is essential
• You can demonstrate sound Credit Control accounting knowledge
• Able to complete reconciliations and carry out in-depth investigations to validate and clear outstanding balances
• Have the ability to understand system interface design, debit and credit transactions are correct to ensure the financial integrity is maintained
• You can effectively manage your time and workload for critical and adhoc processes
• Competent in working with structured processes, you're great with numbers and are logical when problem solving
• Excellent relationship building skills – both within the business and externally
• Ability to assess, analyse and diagnose problems, propose solutions, select the most appropriate through discussion with other business areas, identify actions and support required to implement
  
  

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can