Credit Control Supervisor

OVERVIEW

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion.  Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. 

The Maples Group looks to add a Leeds based Credit Control Supervisor to our team and invites eager and qualified candidates to apply.  We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek

Our merit-based culture suits professionals in pursuit of boundless careers and lives.  Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.

About the Role

The Credit Controller Supervisor will focus on supporting Credit Controllers as they manage the daily credit portfolios and dealing with delinquent and aged accounts as a point of escalation. Primary responsibilities include:  

• Ensure the team are driving collections in line with the firm's Credit Policy to ensure bad debt is reduced.
• Regular 1 to 1's and continual review of team's ledgers
• Coach and mentor the team
• Identify opportunities, weaknesses and threats in current processes. Design, review and develop strong processes
• Lead on these processes and make sure the wider business understands and follows them whilst continuously striving to improve and propose efficiencies
• Build strong relationships with key decision makers externally
• Directly deal with escalated accounts working them through to resolution
• Lead on ad-hoc projects
• Understanding how KPI's are set and how best to achieve them
• Support the team on key practices / offices by attending monthly meetings with the relevant partners or financial controllers, agreeing appropriate strategies to collect aged and/or difficult debts, and ensure all queries are resolved appropriately
• Completion of complex account reconciliations and customer queries that are passed on by Credit Controllers / Administrators

EXPERIENCE

What You Bring

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:  

• Supervisory experience in a Finance based role
• Great understanding of the Credit Control process
• Working or prepared to work towards ICM
• Process driven and able to identify improvements and opportunities
• Excellent organisational skills, with the ability to multi-task and  produce quality within tight deadlines
• Strong communicator together with effective negotiation skills both with clients and the lawyers/partners
• Good verbal and written communication skills
• Able to interact positively at all levels within a law firm and be a team player
• Confident using MS Office, including Word and Excel
• Maintain a strong attention to detail and the ability to deal with confidential matters with discretion
• Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions
• Deliver a  'can do' and proactive approach at all times
• Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month end processes

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships.  The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Hybrid Working
• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events

ABOUT MAPLES GROUP

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website.  Experience our culture and our people on our Careers Page or on LinkedIn.

Maples’ standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with Maples before a decision is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at https://maples.com/privacy for details on how we handle personal information relating to job applicants.