Credit Control Team Leader
Company
Location
Leeds, England, United Kingdom
Posted At
8/22/2025
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Description
Job Description
What if you could do the kind of work the world needs?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
You will become part of a dynamic team, working together to support our engineers in collection of payments for the exciting projects they have delivered for their clients.
You will play an active role in process improvement projects, always making things better. You will pull together reporting that improves transparency of the effectiveness of our debt collection team and strategies then work with your team and stakeholders to challenge them to achieve even more.
The majority of your time will be spent coaching your team members to help them develop and building relationships with key stakeholders across Finance and our operational business to handle escalations from your team, joining calls with clients or internal debt review calls when they need your help in bringing debt to its conclusion. You will become a key member of the wider business team and an expert in collecting cash in our industry.
A Little More About Your Role…
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
With us, you can. Apply today.
About Us
We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
WHAT’S IN IT FOR YOU?
Work-life balance
At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
Inclusivity & Belonging
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
Flex your time
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
Your development
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
What if you could do the kind of work the world needs?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
You will become part of a dynamic team, working together to support our engineers in collection of payments for the exciting projects they have delivered for their clients.
You will play an active role in process improvement projects, always making things better. You will pull together reporting that improves transparency of the effectiveness of our debt collection team and strategies then work with your team and stakeholders to challenge them to achieve even more.
The majority of your time will be spent coaching your team members to help them develop and building relationships with key stakeholders across Finance and our operational business to handle escalations from your team, joining calls with clients or internal debt review calls when they need your help in bringing debt to its conclusion. You will become a key member of the wider business team and an expert in collecting cash in our industry.
A Little More About Your Role…
- Leading and engaging your team successfully
- Having clear ownership and detailed knowledge of your team’s debt ledger
- Building great, productive relationships across all levels of the business
- Driving cash flow to meet your team and your stakeholders’ targets
- Helping stakeholders understand how to use our Debt Collection Agency
- Raising the profile of the credit policies and Credit Management services
- Support your team in ensuring they meet and exceed the set monthly KPI’s
- Reporting to the Senior Credit Manager you’ll be responsible for a team of Credit Controllers across multiple locations
- Working 3 days a week in our modern offices, alongside other Shared Service Teams to support collaboration
- We pride ourselves on fostering a supportive and inclusive workplace where every team member feels valued and empowered
- Our work environment is designed to be dynamic and engaging, promoting both personal and professional growth
- We believe in open communication, continuous learning, and a strong sense of community within our teams
- Employee assistance programme is available for employee wellbeing
- People management experience in Credit Control.
- If you’ve worked in a Professional Services environment (like a Law firm or Consultancy) or Engineering / Construction sector, all the better.
- Can you manage multiple priorities, manage your own time and meet deadlines? You’ll need to have great attention to detail and understand what it takes to deliver an excellent service to your customers. You’ll also need to understand what grate leadership looks like and how to deliver that for your team.
- We try to contact our internal and external customers by telephone rather than email, so you’ll need to be comfortable with that and with the behaviours you’ll need to display as an ambassador for WSP. You’ll also need to be able to write great, accurate and concise emails.
- You may be studying for CICM (Chartered Institute of Credit Management) exams or already have them. Or you may be studying for a different qualification or be interested in exploring one. Either way, you’ll want to continue developing yourself and your career with WSP.
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
With us, you can. Apply today.
About Us
We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
WHAT’S IN IT FOR YOU?
Work-life balance
At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
Inclusivity & Belonging
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
Flex your time
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
Your development
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
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