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Who Are We
At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Based in our London Head Office, the Residential Lettings Accounts department is looking to recruit a Portfolio Credit Controller on a (12 months FTC) to ensure that all amounts invoiced are regularly chased until payment has been received for Residential Lettings Division.
Responsibilities
- Chasing outstanding rent by letter, telephone and email – In line with agreed Credit Control Procedures.
- Chasing outstanding commission invoices by letter, telephone and email – In line with agreed Credit Control Procedures.
- Circulating chasing letters and correspondence to property manager on fully managed lets.
- Dealing with all queries that arise from chasing and documenting on Qube SLM.
- Attending regular review meetings with Accounts Manager and Residential Lettings Accounts Head.
- Advising negotiators/managers/landlords on course of action to take, i.e. legal.
- Liaising with landlord to advise on how to proceed with their solicitor with regard to outstanding debt.
- Attending weekly meetings with branch managers concerning both tenant and landlord bad debt.
- Starting legal proceedings with regards to landlord bad debt where necessary.
- Liaising with landlord and/or office manager regarding bad debt and instructing client accountants on raising credits & invoices.
- Court attendance in London for clients for all legal cases.
- Liaising with solicitors and providing them with up to date documents & rent statements relevant to the case.
- Assisting with allocation of payments received and investigating any errors that may occur.
- Ensuring that requests for write offs & Credit notes are dealt with on a timely basis.
- Monitor and track KPI’s for regular meetings.
- Working in line with the renewals and front office administration to ensure any updates regarding payment schedules are addressed with addendums issued.
- Actioning arrears reports for client monthly meetings.
- Generating landlord bad debt reports.
- Agreeing and administering payment plans
- Liaising between front office, property management, landlord & tenant to resolve any issues and agree a way forward.
Professional Experience And Personal Skills Profile
IT Packages/Systems Used
QubeSLM(Aspasia) – (Training provided)
Microsoft Office Packages.
Particular Aptitudes/Skills Required
- ARLA qualified
- Thorough understanding of the right to forfeiture for contractual tenancies – required.
- Minimum of 3 years credit control experience.
- Residential lettings experience required.
- Motivated individual able to work alone or as part of a team.
- Professional telephone manner & excellent written English skills.
- Able to communicate with all relevant parties in an understandable and professional manner.
- Must have an intermediary knowledge of Microsoft excel
- Previous experience attending court hearings
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
