Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Invoice Finance Team as a Credit Controller where you will proactively pursue the collection of overdue debt maintaining a debt turn within required standards on a portfolio of c.30 clients / c.1000 customers, identifying when pursuing legal action may be necessary.
Our ideal team member will possess great customer service skills and will strive to deliver positive customer experience while maintaining a commercial focus during every customer interaction.
Responsibilities
- Competent handling of collections on a portfolio of around 1,000 live customers
- Achieving collection targets on Action lists set as part of the review objectives. Collection methods include phone and high volumes of email correspondence.
- Providing excellent customer service and building good relationships with clients
- Accurate maintenance of client/customer narrative, ensuring all calls made and received are logged each time.
- Portfolios are monitored monthly, and concerns highlighted where appropriate. Regular review of 90+ day debt, monthly review of 60+ accounts with BDP in placed and reported to Credit Control manager.
- Minimising of bad debt levels, ensuring that appropriate collection action is taken using CC tools initially, and passing to Specialist Collections in a timely manner where appropriate.
- To try and avert litigation action in the first instance by negotiation of payment plans and acknowledging with the debtor that action may become necessary which may incur additional charges top them in addition to the core debt. To engage the credit team and Client in these early stages if necessary for input.
- To demonstrate an awareness of the basic litigation process, including raising appropriate litigation paperwork to forward to the Specialist Collections Team.
- Maintaining the debt turn target of individual clients, your portfolio and the team’s targeted debt turn for the monthly board reports
- Operating procedure has been followed to ensure safe return of funds.
- Performing any other duties as requested by your line manager.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Credit control experience.
- Excellent telephone manner.
- Good communication skills both written and verbal.
- The ability to work under pressure dealing with high volumes of emails.
- Good PC skills – especially proficient in Microsoft outlook and excel.
- Process driven with a desire to improve/understand processes and customer experience.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
- Have some Invoice Finance industry experience/ qualification
- Have an understanding of the litigation process relating to the insolvency and traditional recovery routes.
- Possess a qualification in customer service
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at
[email protected] or request a call back.
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
