Credit Controller

Senior Credit Controller

A fast-paced, publicly listed organisation with multi-country operations is seeking an experienced Senior Credit Controller to lead its credit control function. This role sits within a growing finance team and offers excellent scope to shape processes, drive performance, and develop a high-performing team.

Role Overview
You will be responsible for overseeing all elements of billing, collections, and debtor management, while leading a small team and improving operational efficiency. The position requires strong leadership skills, commercial awareness, and the ability to work effectively with stakeholders across the business.

Key Responsibilities

• Provide leadership to a small Credit Control team, setting clear priorities and performance expectations.
• Manage aged debt and overdue receivables, implementing structured and proactive collection strategies.
• Oversee Direct Debit processes in collaboration with the broader AR team.
• Act as the escalation point for complex or high-value debtor accounts.
• Build effective cross-functional relationships to support rapid issue resolution and improve billing accuracy.
• Liaise with external partners such as legal advisors or collection agencies when necessary.
• Identify and implement process improvements, including opportunities for automation and increased efficiency.
• Produce accurate month-end AR reporting, analysis and KPIs for senior stakeholders.

Ideal Candidate Profile

• 5 + years' experience in a fast-moving credit control environment, ideally within a large or listed organisation.
• Proven experience leading, mentoring or developing a small team.
• Strong proficiency in Excel, Word and Outlook.
• Exceptional attention to detail with the ability to stay organised and effective under pressure.
• Strong understanding of how robust billing and AR processes influence customer experience and business performance.
• Excellent communication and interpersonal skills, with the ability to build strong internal and external relationships.
• Confident in analysing data, identifying trends and producing clear, actionable insights.
• Proactive, self-motivated and driven to deliver results and improve processes.
• Adaptable team player with a positive, solutions-focused approach.
• Broader sector experience helpful but not essential.