Credit Controller

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Role Summary:

You will support the Pension Administration business with the timely and efficient management of outstanding debts, optimizing cashflow and maintaining strong relationships with clients.

This is a hybrid position where you will work from Chichester Aptia office, as well as from your home address. Its a 6 months contract role.

Here's what you'll be doing:

• Proactively manage a portfolio of accounts, ensuring overdue debts are chased in a timely and professional manner.
• Communicating with clients and customers regarding outstanding balances, setting up payment plans where necessary, and ensuring a high level of customer service.
• Partner with offshore team in India to reconcile customer accounts and investigate any discrepancies or issues related to outstanding invoices.
• Maintain accurate records of communications and payments, providing regular reports on the status of outstanding debts to senior management.
• Assist in reviewing and setting appropriate credit limits for new and existing clients.
• Support the wider finance team in ensuring cash flow targets are met and helping to optimise working capital.
• Establish efficient and effective processes for the Credit Control team.

Here’s what we’re looking for:

• Experience in a credit control role, ideally within a financial services or pension administration business.
• Strong verbal and written communication skills, with the ability to handle sensitive client conversations professionally.
• Ability to maintain accurate records, with a high level of attention to detail and a proactive approach to problem-solving.
• Comfortable working both independently and collaboratively within a team environment.
• Proficient in using Microsoft Excel, accounting software, and credit control systems.
• Institute of Credit Management full or part-qualification preferred (could be working towards one).
• Familiarity with pension administration and associated financial processes would be an advantage but not essential.

If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.

Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.