Location
Uxbridge
Contract
Full Time
Role Type
Permanent
Working hours per week
37.5
Salary
£30,000
Closing Date
Saturday 31 January 2026
Job Title: Resident Finance Credit Controller
Reports to: Sales Ledger Resident Finance Manager
Location: Uxbridge
Job Purpose
The Resident Finance Credit Controller reports to the Sales Ledger Resident Finance Manager.The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature.
There is also a requirement to fulfill other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.
Accountabilities
Reconciliation of Resident’s Sales ledger accounts and Housing associations.
Collating and banking all Residents Finance cheques.
Resolve unallocated cash balances on a timely basis.
Receiving calls from sites/ LA helping resolve queries.
Journaling monies from old Fox IP accounts to Foundry accounts.
Requesting evidence of mileage after we have invoiced.
Communicating the queries with the BUFC’s and updating it in the ‘List to be resolved’
Production of an updated analysis of overdue debt.
Chasing invoices by phone or email to reduce the debtor balances and debtor days.
Setting up new
Standing order and renewing the existing ones annually/when necessary.
Reducing the number of customers who are paying by cheques and encouraging them to set up S/O or to pay by BACS.
Resolving invoice and billings queries and referring internally, as required, for timely resolution.
Sending out communication to customers as per the Business needs.
To understand and apply GDPR when dealing with customers and data recording/storage.
Assisting with internal and external audit requirements as instructed.
The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.
Supporting Senior Management with query/invoice/payment updates.
Building relationships with internal and external stakeholders.
To ensure monthly cash and overdue debt KPIs are achieved.
Personal Characteristics
Personally, aligned with our core values and beliefs; care, honesty, open, driven and committed.
The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.
Organised and methodical.
Adaptable to change in a fast-paced dynamic environment.
Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.
A team player with a collegiate attitude and willingness to help others and go beyond their formal role.
Essential
Experience and Skills Required:
Proven experience and knowledge of the processes of allocations.
Reconciliation skills between Bank, Sales Ledger and understanding of when accounts have been allocated incorrectly and how to resolve them.
Intermediate Excel experience (Pivot table, Formulas, V-Look up, Conditional formatting).
Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.
Previous experience of dealing with complex ledgers.
Excellent communication skills and record of accomplishment of building strong relationships with customers.
Experience And Skills Desirable
Credit control experience with NHS/Public sector.
Minimum Five Years Credit Control/Accounts Receivable Experience
The job description is subject to change as the role evolves.
Resident Finance Credit Controller
Location: Uxbridge
Salary: £30k plus discretionary bonus up to £8k per year
Reports to: Sales Ledger Resident Finance Manager
Are you an experienced Credit Controller with strong reconciliation skills and a passion for delivering excellent customer service? Join our dynamic finance team and play a key role in ensuring accurate financial operations and timely collections.
About The Role
As a Resident Finance Credit Controller, you will be responsible for managing resident finance accounts, ensuring invoices are collected within agreed payment terms, and resolving complex queries. You’ll produce accurate reconciliations, maintain strong relationships with customers and internal teams, and support efficient financial processes in line with company policies.
Key Responsibilities
Reconcile resident sales ledger accounts and housing associations.
Collate and bank resident finance cheques; resolve unallocated cash balances promptly.
Chase overdue invoices via phone and email to reduce debtor balances and days.
Set up and renew standing orders; encourage BACS payments over cheques.
Investigate and resolve invoice and billing queries, escalating where necessary.
Produce updated analysis of overdue debt and support monthly KPI achievement.
Assist with internal and external audits and ensure GDPR compliance.
Build strong relationships with customers and internal stakeholders to ensure smooth operations.
What We’re Looking For
Essential Skills & Experience
Proven experience in allocations and reconciliations between bank and sales ledger.
Strong understanding of ledger corrections and resolution.
Intermediate Excel skills (Pivot tables, VLOOKUP, formulas, conditional formatting).
Experience managing complex ledgers and producing accurate reconciliations.
Excellent communication skills and ability to build strong customer relationships.
Desirable
Credit control experience within NHS/Public sector.
Minimum 5 Years’ Experience In Credit Control/Accounts Receivable.
Personal Attributes
Aligned with our core values: Care, Honesty, Openness, Drive, Commitment.
Highly organised, methodical, and adaptable to change.
Able to manage deadlines and prioritise effectively in a fast-paced environment.
A strong team player with a collaborative approach.
Why Join Us?
You’ll be part of a supportive team where your expertise makes a real impact. We offer a dynamic environment, opportunities for growth, and the chance to contribute to efficient financial operations that support our residents and partners.
Job Description
JD_Credit_Controller_Sales_Ledger_Zara_Ali_Khan_1_.docx
