Credit Controller

Main Duties

To build professional and collaborative relationships with clients, and correspond regularly with clients and other stakeholders as required to ensure timely collection of debts and query resolution.

Escalate and provide supporting information for any significant disputes or issues and support their resolution, including internal non-compliance.

Develop and manage strong relationships across the end to end collections and resolutions process and work with all relevant shared service teams and business areas to review any overdue debt and resolve on-going issues.

Manage / oversee weekly / monthly debt calls with finance and operations teams in the business units, for both internal and external amounts due.

Effectively manage the disputes and query resolution process for retained and escalated customers (i.e. those usually managed by the outsourced service provider), and regularly liaise with Sales and Accounts Managers to resolve overdue accounts as well as being a key contact for outsourced accounts to be referred to 3rd party debt collection and legal agencies.

To ensure that all relevant Mitie policies and procedures are followed as appropriate and to identify weaknesses in these, or systems, causing issues or concerns, and recommending to line management relevant and appropriate solutions.

Ensure utilised systems are regularly updated.

To ensure best customer service is delivered at all times.

Ensure up to date knowledge of credit collection practices and company policies and procedures.

To undertake additional duties in line with capabilities as required.To collect and process all revenues due in line with agreed terms and SLA's.

What we are looking for

Strong level of Collections / Revenue Cycle knowledge and experience, and best practice principles

Demonstrable knowledge of broader OTC activities including billing, collections and cash application including flexibility to cover for absences or at time of peak demand as necessary

Good analytical skills, with ability to review, interrogate and analyse large sets of data.

Good understanding of operational excellence so that relevant processes are managed in line with best practice.

Good coaching and mentoring capability.

Good organisational awareness and curiosity with the ability to identify the impact of change activity across the organisation and wider OTC team.

Ability to maintain accurate and timely records, while working and adhering to strict deadlines and SLAs.

Proficient in Excel and other Microsoft Programs