Credit Controller

Do you thrive in a high-energy environment, love solving problems, and have an eye for detail? If so, this could be the perfect opportunity for you!

We’re looking for a Credit Controller to join our friendly and collaborative NHS SBS Finance & Accounting O2C team based in Leeds. Our department is central to maintaining healthy cash flow across the business, working with NHS, local authority, and commercial clients. You’ll be part of a close-knit team of people who value communication, teamwork, and a positive attitude. The team is known for its fantastic hard work, and we’re proud of our supportive team culture.

We’re a leading organisation committed to delivering exceptional service and building strong relationships with our clients. Our culture is built on collaboration, integrity, and innovation. We invest in our people, offering career progression opportunities, flexible benefits, and training and development to help you grow.

This is a hybrid role – you’ll need to be within a 1-hour commute of Leeds for meetings and training.

Do you need credit control experience?

Whilst experience in credit control is highly beneficial, it’s not essential. We know credit control is a broad field, and what matters most are the qualities that are hard to train:

• An analytical approach and strong attention to detail skills.

Ability to thrive in a high-volume, fast-paced environment.

Strong communication and negotiation skills.

Resilience, persistence, and professionalism.

Team collaboration and customer relationship management.

If you have these behaviours and traits, we can train you on the technical side of credit control. Attitude and approach are what make the difference!

What you'll be doing:

• Handling inbound communications and responding to queries within 24 hours.
• Handling outbound activity via email and phone, using structured work lists.
• Raising queries with NHS Trusts and following up on responses.
• Navigating spreadsheets to support statements and reporting.
• Collaborating with team members to meet shared goals.
• Supporting ad hoc tasks as required.
  
  

What you’ll bring:

• Clear, professional, and persuasive communication skills, written and verbal.
• Good working knowledge of Excel and data navigation.
• A proactive and articulate approach to problem-solving.
• Strong organisational skills to handle multiple accounts and deadlines.

Attention to detail and accuracy in handling data.

Resilience and persistence to follow up consistently.

Ability to build trust and maintain positive customer relationships

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply – we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Leeds

Security Clearance Level: DBS

Internal Recruiter: Chloe

Salary: £26,500 per annum

Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vac

ancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.