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Job Title
Credit Operations Lead
Job Description
So, who are we?
We’re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.
We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.
We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.
Your role in the Team’s Success
The Credit Operations Lead will lead a team overseeing credit risk management for IG. The role combines hands-on credit assessment with team leadership, ensuring regulatory compliance and operational excellence across client categorisation, margin management, and debt recovery.
Key Responsibilities
What you’ll need for this role
Margin Call Management & Debt Recovery
- Monitor client margin levels and implement efficient margin call processes
- Ensure liquidation of accounts when margin requirements are not met
- Manage debt recovery strategies using analytics and collection methodologies
- Coordinate with legal teams for formal debt recovery procedures when required
Credit Risk Assessment & Management
- Set and review credit limits based on financial analysis and risk tolerance
- Execute 1st line credit risk monitoring
- Collaborate with technology teams to enhance credit monitoring systems and automation
Team Leadership & Operations Management
- Lead and manage a team of 3
- Collaborate with key stakeholders including divisions, trading, technology, and compliance
- Establish and monitor performance metrics for team members and credit operations effectiveness
Professional Client Categorisation & Regulatory Compliance
- Oversee assessment of clients as retail, professional, or eligible counterparties. Ensuring quality is monitored and maintained.
- Ensure documentation and evidence gathering to support categorisation decisions
- Coordinate with compliance and legal teams on regulatory changes
Margin Call Management & Debt Recovery
- Monitor client margin levels and exceute margin call processes
- Ensure position liquidation when margin requirements are not met
- Manage debt recovery strategies using analytics and collection methodologies
- Coordinate with legal teams for formal debt recovery procedures when required
Process Improvement & Team Development
- Identify opportunities for operational efficiency and process optimisation
- Lead implementation of automated/AI solutions to streamline workflows
- Manage and develop team through regular performance reviews and training
- Foster collaborative team culture focused on continuous improvement
Qualifications
Experience
- 3+ years of experience in an operational role within financial services
- Proven track record in driving efficiency within operational roles
- Experience with CFD, forex, derivatives, or other leveraged trading products preferred
Technical Skills
- Strong understanding of MiFID II client categorisation requirements and regulatory frameworks
- Knowledge of margin, leveraged trading products, and associated risk management
- Excellent data analytic skills inc experience in BI, SQL, Tableau.
- Understanding of FCA regulations, client money requirements, and conduct risk management
Leadership & Personal Qualities
- Exceptional organisational and project management abilities
- Outstanding communication and stakeholder management skills
- Strong problem-solving capabilities with a solutions-oriented mindset
- Ability to lead teams through change and continuous improvement initiatives
- Detail-oriented with focus on accuracy and regulatory compliance
- Resilience and calm decision-making under pressure in fast-moving trading environments
- Integrity and commitment to ethical business practices and treating customers fairly
Number of openings
1
