We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
What You Will Do
- Support the Head of Business & Credit Support (B&CS) in identifying, categorising and managing customers and corporate / commercial lending showing signs of risk deterioration, including taking ownership of customer engagement and management (through an insolvency and formal recovery process if/when appropriate,) focusing on achieving both a full understanding of and the best outcome for the Bank and customer within an acceptable timescale
- Assist the Corporate / Commercial and Credit Underwriting teams (and more junior B&CS colleagues) in developing specific timebound strategic action plans to address lending quality concerns (assisting with provisioning calculations where appropriate), ensuring a prompt and appropriate understanding of the position and response / engagement with customers
- Coaching of colleagues to increase awareness of customers and / or borrowings showing signs of distress including contributing to ‘lessons learned’ training
- Maintain accurate information and data records in the Customer Relationship Management (CRM) based Case Management System (CMS) & Commercial Risk Grading Application (CRGA) customer rating system
- Be confident using a personal delegated lending discretion (DLA) where appropriate
- Deal directly with customers or sometimes in support of the 1st line of defence (LOD) Relationship Managers (RM’s) communicating clearly and delivering difficult messages when necessary, negotiating to achieve the best outcomes on all Early Warning (EW) cases
- Appropriately engage with and manage Insolvency / Property & Legal Professionals cost effectively on cases, always with an eye to achieving the most appropriate strategy within an acceptable timescale (with these regularly discussed & reviewed in conjunction with the HO B&CS.)
- Be mindful of and follow Treating Customers Fairly (TCF) principles at all times
- Undertaking difficult and complex negotiations where necessary to protect the Bank’s position and maximize outcomes whilst still evidencing TCF
- Ensure adherence to Metro Bank Policies / Lending Standards and effective management of operational risks
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What You Will Need
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Strong understanding and experience of unregulated corporate / commercial lending to businesses showing signs of distress and the importance of cash flow / liquidity
- Knowledge and use of an effective Early Warning List (EWL) identification / management process
- Experience of restructuring turnaround and/or recoveries strategies and activities for a corporate / commercial portfolio, and the internal impact of these, including basic assessment of potential individual impairments
- Internal and external stakeholder engagement and management experience; complimented with the ability to hold difficult conversations/negotiations
- Strong customer relationship management including difficult conversations / negotiations
- Ability to influence, coach and develop members of the B&CS, Credit and Relationship Management teams
- Experience of having and used an individual delegated lending authority (DLA)
- Wider Economic Trading Business awareness and of the Property Market in general
- Good understanding of and experience in conduct risk and TCF principles
- Experience of Bank systems, lending policies and processes (and the importance of
accurate record keeping) ensuring an audit trail is maintained
Our promise to you…
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
