Credit Risk Manager

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what it's like working at Monzo

London, Cardiff or Remote (UK) | £97,800 - £132,300 + Options + Benefits

About the team:

Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal.

With our Flex product we’re reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we’re expanding our team to support our future growth ambitions. We’re looking for a Credit Risk Manager to help drive the credit and growth strategy for Flex originations. You will lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies.

Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We’re great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses.

Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way.

You'll play a key role:

• Lead a team of analysts that will develop credit and pricing strategies for our growing range of Flex products and distribution channels
• Work closely with Flex squad leadership to develop and execute an ambitious growth strategy for Flex
• Collaborate with people from engineering, marketing, product, risk and control to design and deliver new products and customer journeys
• Lead the development and maintenance of the NPV models and affordability strategies that underpin the Flex underwriting decisions
• Monthly monitoring and reporting on Flex originations performance to stakeholders up to executive level
• Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions.
• Collaborate with the Decision Science team to maximise value from our internal and external data through cutting-edge ML models
• Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely

Locations & flexible working:

Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles.

We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable.

We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most.

Work the way that works for you at Monzo!

You should apply if:

What we’re doing here at Monzo excites you!

• You have extensive experience in unsecured lending, ideally credit cards
• You have a deep understanding of lending economics and have experience developing and deploying underwriting strategies and credit models.
• You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.
• You have experience with the development and maintenance of NPV models
• You have a strong understanding of the regulations that apply to lending in the UK.

We're on the look out for L50 Credit Risk Managers at the moment, you can read more in our Data Progression Framework

The Interview Process:

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

• Recruiter call
• Initial call with the hiring manager
• Final loop of interviews (x3)

Our average process takes around 3-4 weeks but we will always work around your availability.

What’s in it for you:

• We can help you relocate to the UK
• We can sponsor visas
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences
• And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

We are proud supporters of Women in Data®. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.

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