CRM Account Director

We have an exciting opportunity for a dynamic Account Director to join on an initial 8 month contract.

We are looking for someone experienced in eCRM to lead, nurture and grow the delivery of Team ITGs CRM services across a number of brands. Supporting clients with their CRM strategy, creative design and email best practice, you'll support the teams delivering all campaign build and deployments to ensure they are aligned with your and the clients vision and expectations.  

You must be a proven Account Director who is passionate about exceeding customers' expectations, be someone who likes to work hard, be hands-on and tackle new challenges. As a driven and ambitious individual, you will be able to help identify and support the wider account team with opportunities of growth across the account.

• Ensure account teams deliver exceptionally high-quality BAU (Business As Usual) activity to meet client deadlines and consistently exceed expectations.
• Act as the client's CRM partner, gaining a deep understanding of their business needs and the KPIs they are measured against.
• Oversee and support a team of Account Managers and Account Executives in their day-to-day client interactions.
• Guide the team in working closely with multiple client stakeholders to extract detailed requirements for data-driven campaigns and ad hoc projects.
• Confidently brief internal departments using a structured workflow management process.
• When required, take full ownership of project delivery from start to finish — including briefing, discovery, proposal development, testing, deployment, and post-campaign reporting.
• Produce campaign performance reports and provide actionable recommendations to enhance client email marketing strategies.
• Proactively seek ways to improve client campaigns by leveraging data, analytics, and customer insights.
• Provide strategic insights and recommendations to clients based on data analysis.
• Track all client activity against budget and report regularly to key stakeholders and the Business Unit Director

How will I succeed:

• Proactive management of customer relationships and communication
• Approachable and able to guide and support a team of Account Managers and Executives
• Be able to support the constant development and improvement of client campaign activity
• Achieving client and internal deadlines
• Client satisfaction and pro-active resolution to any issues that may occur
• Keeping the ITG Account team and other internal stakeholders up-to-date on a regular basis and proactively escalating any areas of concern
• A good understanding of clients business requirements
• Proactively seek areas in which to develop and grow the account
• Financial management of campaigns and project trackers (where required)
• Clear objectives to be set annually as part of the ITG Appraisal/PDR process will help focus on the specific priorities

• A good understanding and previous experience working with the email channel

• Agency experience in a client facing role, preferably digital or integrated
• Focus on client satisfaction through impeccable client servicing, handling and reporting
• Able to pro-actively resolve client issues when they occur
• Organised with very good attention to detail
• Strong written and verbal communication
• Relevant computer skills - highly proficient in using Microsoft
• Highly numerate and organised with very good attention to detail-Strong written and verbal communication
• Structured and clear thinker: able to manage multiple projects and pro-actively understand the impact to client, creative and technical departments
• Handle pressure confidently

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time

• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments
• Smart Working Options - spend up to 40% of your working week from home
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out

• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy
• Cycle to Work Scheme - save on the cost of biking to work
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in

• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.