CRM Assistant

CRM Assistant

Location: London, Hybrid

Reports to: CRM Manager

Package: Competitive salary + bonus

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the Role:

We’re looking for a proactive and data-driven CRM Assistant to join our growing team. This is a fantastic opportunity to work across a diverse portfolio of brands, driving customer engagement and loyalty across both B2B (professional clinics) and DTC (retail) channels.

Reporting to the CRM Manager, you’ll play a key role in executing our CRM strategy, delivering impactful campaigns, refining segmentation, and building personalised customer journeys. If you're passionate about customer experience and ready to grow your career in a fast-paced, brand-rich environment, we’d love to hear from you.

Responsibilities:

Campaign Execution & Optimisation

• Manage the CRM campaign calendar and briefing process.
• Build and deploy email and SMS campaigns, including automated flows (e.g. abandoned cart, retention, reactivation).
• Support the implementation and optimisation of CRM tools and loyalty programmes.

Data & Performance Analysis

• Monitor and report on campaign performance, providing actionable insights to stakeholders.
• Track key lifecycle metrics such as churn and repeat purchase rates.
• Maintain clean, GDPR-compliant CRM databases.
• Run A/B tests to optimise content, timing, and segmentation.

Cross-Functional Collaboration

• Brief creative teams to ensure content aligns with brand tone and objectives.
• Work closely with Sales and Marketing to align CRM activity with commercial goals and brand campaigns.

Requirements:

• 1+ years of experience in CRM, email marketing, or digital marketing (internships welcome) or a recent Marketing Graduate.
• Hands-on experience with ESPs such as Klaviyo, SFMC , Emarsys, or similar.
• Confidence working with segmentation, Excel, and campaign reporting.
• Excellent attention to detail, creativity and organisational skills.

Nice to Have’s:

• A passion for skincare, beauty, or aesthetics.
• Experience working across both B2B and B2C environments.
• Familiarity with HTML or drag-and-drop email builders.
• Basic knowledge of SQL.

Benefits

Company pension, annual bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.