CRM Delivery Manager

Location: Penrith, Kendal or Barrow, including flexible working

Contract Type: Fixed term – 2 years

About this opportunity

We’re excited to announce a range of new opportunities across all areas of our Digital Innovation Team. As we embark on an ambitious journey of digital transformation, there’s never been a better time to get involved.

We’re looking for talented individuals to help shape the future of our organisation.

Come be a part of a dynamic, forward-thinking team that’s driving real change.

We are looking for a skilled and driven CRM Delivery Manager to join our Digital Innovation Team and play a key role in the implementation and consolidation of our CRM and digital platforms.

This newly created, time-limited post will lead the deployment and integration of Customer Relationship Management (CRM) systems into the Council’s business infrastructure.

Who we are looking for…

As CRM Delivery Manager, you will oversee the full lifecycle of CRM implementation, from initial planning through to execution. You will ensure that the CRM system meets the business needs and integrates seamlessly with line-of-business applications. Working closely with stakeholders, you will deliver a solution that enhances the customer experience and supports broader service transformation goals.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Lynne Davidson [email protected].

Application and Interview information

Closing date: 14th September 2025

Interview date: 23rd September 2025