Why join us?
Due to continued growth the Digital Marketing team at DWF are hiring a CRM Executive for our Manchester office, come and help shape digital performance reporting for a leading legal business. We offer flexible working, providing the perfect opportunity to collaborate with the team regularly in office.
You will be joining a supportive and inclusive team culture focused on your personal growth, development and learning.
The role is focused on supporting the day-to-day delivery of CRM data accuracy to support campaigns and customer communications. The CRM Executive will be hands on with data, driving accuracy and up to date data that enables campaigns to be executed effectively.
Responsibilities
- To assist the CRM Manager and Senior Digital Marketing Manager with the provision of an excellent standard of CRM central services support
- Support data accuracy, efficient capturing of audience data and the overall data across systems to deliver audience insights
- Create and refine segmentation strategies to deliver targeted messaging
- Drive data cleansing, that is compliant and supports the businesses objectives
- Deliver data insights & reporting to enable key stakeholders to brief in campaigns targets effectively so as to create a smooth process with measurable incremental improvements in campaigns effectiveness
- Ensure data quality, compliance (GDPR), and integration with wider systems
- Collaborate with teams to build automated workflows and email campaigns
- Monitor data/CRM performance and deliver actionable insights through regular reporting
- Support onboarding, training, and development of CRM users across the business
What will help you succeed in this role?
- Experience using HubSpot, other CRM / martech systems
- Excellent attention to detail and organisational skills
- Comfortable working with data and using basic segmentation
- Strong communication skills to manage stakeholders expectations and keep people informed efficiently
- Eagerness to learn and develop within a CRM or data focused digital marketing role
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
