CRM Lead

CompanyMajor Players | B Corp™

LocationLondon Area, United Kingdom

Posted At1/13/2026

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Occupation Type

Child and early years officers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Job Title: CRM Lead @ Premium Fashion Retail Brand

Location: Central London (4x days in, 1x day WFH)

Job Type: Full-Time, Permanent

Salary: £70,000–£80,000

This is a pivotal role within a premium fashion retail brand, responsible for leading the CRM function, setting strategy, and running campaigns that drive customer engagement, retention, and revenue growth.

You’ll join a small but growing CRM team and take ownership of lifecycle marketing, campaign execution, and team leadership. If you have hands-on CRM experience in fashion or premium retail, enjoy building strategies that convert, and are ready to step into a leadership role, this is an excellent career opportunity.

Key Responsibilities

Lead the CRM function, setting strategy and operational priorities
Plan, execute, and optimise lifecycle marketing campaigns across email, SMS, app, and other channels
Manage and mentor CRM team members, building capability and supporting career development
Collaborate closely with marketing, e-commerce, and commercial teams to align CRM strategy with business goals

Analyse campaign performance and customer engagement, translating insights into actionable improvements

Drive adoption of best practices, automation, and personalisation across the CRM function

Ensure consistent, premium-brand customer communications that reflect brand values

About you:

Strong CRM and lifecycle marketing experience, within fashion or premium retail driven brands
Proven ability to lead campaigns end-to-end, from strategy to execution
Experience managing people or readiness to step into a leadership role
Hands-on, practical approach - able to get stuck in and deliver campaigns personally
Strong understanding of customer segmentation, targeting, and engagement strategies
Familiarity with email, SMS, app, and other CRM channels

Why Apply?

Lead a critical function within a growing premium brand
Immediate opportunity to make a visible impact on customer engagement and retention
Supportive culture with professional development opportunities
Selected benefits include flexible working, bonus scheme, annual leave allowance, and health support

If you would like a confidential chat about this role or your next career move, then please get in contact with: coco.young@majorplayers.co.uk

Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.

For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/