CS Back Office Administration Supervisor

CompanyRichemont

LocationLondon, England, United Kingdom

Posted At12/18/2025

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (46.0%).

Occupation Type

Office supervisors

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

HOW WILL YOU MAKE AN IMPACT?

Play an active role within the everyday life of the Service Platform
Actively participate in & contribute to team/management/quality meetings
Contribute, give ideas & implement to the continuous improvement of the Admin dept & Platform
Constantly strive to improve our service by proposing improvements & changes to the day-to-day procedures of the SAV/Aftersales Team
Implement service changes & developments set out by the brands
Other duties as requested by management

Lead the Admin Team & Department, be the first point of contact for the team
Hold daily team meetings & keep team up-to-date, implement changes if needed
Ensure all Admin team tasks are completed effectively

Handle all dept related volume, flows & process any high level repairs/complaints efficiently

Conduct regular one-to-one meetings with each team member & follow-up, carry out their annual performance review, set objectives & set-up development meetings
Help the team grow & develop by coaching, mentoring, manage performance & foster a high-performing team culture

Manage recruitment of new hires & conduct interviews

Run reports as required to monitor repairs, anomalies & process as required

Play a key role as CS SAP key user alongside other key users and/or manage the dept key users – participate in tests, give feedback on rollouts, create Service Now calls, provide training on enhancements in the platform

Ensure all flows are followed properly by all teams

Cover all Admin tasks alongside your team, in case of need (Post Opening, Registration, Estimate creations, Invoicing, processing Email queries/tickets etc.)

Ensure all invoices are completed daily in an efficient & accurate manner

Perform final aesthetical check of the product before final sealing (serial number check, conformity check, exchanged parts control, product cleaning & sealing etc.)

Ensure final ‘commercial’ control (work done & billing request corresponds to estimate)

Invoice repair & prepare client’s documents through precise use of set invoicing codes & comments

Prepare repair pouch & dispatch to Post Room department, transfer all repairs logically & physically to ensure highest level of security

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Leadership & experience in managing a team (conflict resolution, demonstrate & create good team spirit, performance management, strategic thinking, be approachable & show ‘can-do’ positive approach)
Client focused mentality
Work efficiently & organized in a fast paced environment
Able to work under pressure & to deadlines
Able to handle multiple flows with various complexities
Demonstrate excellent attention to detail, communication skills & problem solving
Strong computer proficiency with a solid understanding of Microsoft Office Suite (Excel, Word, PowerPoint), SAP, CRM etc
Excellent digital literacy with a comfort level in navigating various online platforms, cloud-based tools, and internal systems. Experience with specific collaboration tools, e.g., SharePoint, Teams
Ability to quickly learn & adapt to new technologies and proprietary systems