CUPRA Training Programme Administrator (20 hours per week) Fixed Term until 31 Dec 2024

Calex is a specialist training and consultancy organisation working in partnership with several market-leading automotive manufacturers. We are currently seeking to recruit a CUPRA Concierge Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes.

The successful candidate will support the CUPRA Mentor with supporting the CUPRA retail network to achieve certification. Candidates should ideally have experience in a customer centric environment and a learning & development background. You will be responsible for all programme logistics and communications between CUPRA Specialists, the CUPRA Mentor and CUPRA Business Partners. Controlling databases and compiling reports will enable CUPRA Specialists to progress through their pathway and certification.

This is an exciting opportunity to join one of the most successful and innovative automotive organisations in an important role which will help drive current and future success of the National Learning Centre’s retail training programmes.

We are looking for an individual that is:

• Collaborative and inspiring, and can work towards a common vision with a can-do attitude
• Flexible and adaptable and can demonstrate willingness to consider, adapt and adopt new approaches
• Accountable and reliable, with the ability to communicate clearly and effectively about progress and challenges
• Open and honest, with the ability to adjust communication style according to individual’s preferences
• Able to engage, inspire and motivate our learners and team members

Key Responsibilities

• Logistics and communication with all participants and necessary stakeholder for the preparation and execution of the certification
• Elaboration of individual reports with strengths, areas to improve and general comments per candidate
• Realisation of Mystery Lead contact in the two months prior to the certification date
• Revision of all necessary documentation from the Audit prior to the certification date
• Execution of all modules of the certification on the day / days of certification as agreed with the market
• Delivery of all individual reports to the necessary stakeholders (Training responsible, candidate, field force, Sales Manager)

About You

• Focused on delivering objectives and targets
• Exceptional customer service
• Excellent Time Management
• Excellent problem solving/decision making skills
• Clear proactive approach to planning
• Possess a fantastic attention to detail
• Assumes responsibility and accountability
• A proficient user of Microsoft Office, particularly Word, PowerPoint, Excel and Adobe Connect
• A completer-finisher who can take tasks and projects on and see them through to successful outcome
• Experience of using a Learning Management system (preferred)
• Maintain a professional manner at all times
• Have a Pro-active ‘Can-do’ attitude
• A confident communicator who can create and maintain engagement with multiple stakeholders at different levels
• Have at least five years in competence-based observation
• Have at least two years’ experience in automotive sales based assessment centres
• Native speaker from the country in which they will work
• Are based in the country for whom they will execute the certification process
• Have profiles related to HR and / or psychology
• Have advanced English skills for communication with CUPRA HQ as required.
• Conduct all communication with market, CUPRA Masters, Dealer Principles etc. in the national language
• Experience working within the manufacturing or automotive industry
• A genuine interest and passion for the automotive industry, keeping abreast of developments both within the VWG brands and its competitors
• Experience of working in learning departments with a focus on achieving set qualification standards and targets
• An understanding of assessment tools and their links to learning & development

Our Calex Values:

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.

Salary & Benefits

Up to £17,500 based on 20 hours weekly (pro rata) dependent on experience, plus car allowance of £164.25 per month.

25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.

Place of Work

VWG National Learning Centre, Wymbush, Milton Keynes.

We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.

There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.

Closing date: Tuesday 8 July 2025

Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days your application will not have been successful

Stage 1 interviews shall be conducted via Teams on Friday 11 July.

Successful candidates shall be invited to attend a stage 2 face-to-face interview (MK8 8DF) on Wednesday 16 July.