Customer Account Executive

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.

About the role

At Learning Pool, our Customer Account Executives (CAEs) are central to the long-term success and growth of our customers. As a Customer Account Executive, your role goes beyond transactional sales, you are a trusted growth advisor who understands your customers’ strategic goals and proactively identifies ways Learning Pool can support them.

You will own a defined portfolio of existing accounts and be responsible for driving growth through expansion and cross-sell opportunities. You'll use a consultative sales approach to navigate complex customer environments, build internal networks and engage stakeholders to deliver tailored solutions that increase account value.

Working closely with Customer Success Managers (CSMs), you’ll balance proactive sales efforts with collaborative customer engagement to ensure retention and create long-term partnerships. You will be responsible for renewing contracts and executing upsells to hit your goals.

What you will be doing

Roles and responsibilities include:

• Drive revenue growth through upselling expansion & cross-sell within existing accounts
• Retain and renew customer contracts, with a focus on risk remediation
• Build and develop new pipeline by aligning Learning Pool’s product set with customer goals
• Manage the full sales cycle from discovery to close for upsell and expansion opportunities
• Plan and prioritise your book of business, activities and meetings to ensure you are focused on your best opportunities
• Collaborate with Customer Success Managers to monitor account health and align on retention efforts with a focus on at-risk accounts in the partnership with the CSM team.
• Build and maintain multi-threaded relationships with key decision-makers, stake-holders, including economic buyers and champions.
• Demonstrate sales operational excellence by maintaining accurate CRM records, forecasting, and pipeline tracking.
• Lead and participate in quarterly business reviews to drive strategic alignment and highlight impact of existing partnership.
• Represent Learning Pool’s value and long-term strategy in all customer interactions.

Who we are looking for

The successful candidate will demonstrate:

• Proven experience: You will have a minimum of 2 years of B2B SaaS sales experience, with a track record of renewing and expanding accounts.
• Pipeline development: You will have a proven ability to build pipeline and exceed revenue targets through structured sales planning.
• Sales methodology expertise: You will have experience managing sales cycles and accurate forecasting using methodologies like MEDDPICC or Value-Selling.
• Sales execution: You will bring strong discovery, ROI selling, objection handling, and negotiation skills.
• Presentation skills: You will be confident in delivering impactful sales presentations to C-level and key stakeholders.
• Operational excellence: You will be highly organised with excellent CRM discipline and experience using Salesforce and sales enablement tools.
• Commercial mindset: You will be strategic and commercially driven, with a focus on long-term customer value.
• Cross-functional collaboration: You will be a strong collaborator who thrives in cross-functional environments, especially alongside Customer Success.
• Communication & organisation: You will be an excellent communicator with top-tier time management and prioritisation skills.
• Growth mindset: You will be adaptable, coachable, and customer-centric, with a mindset focused on growth and continuous improvement.

Working at Learning Pool

The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.